Monica and her staff were kind, polite, and extremely Helpful with directions, bringing up luggage, providing bus tickets, and calling a taxi for us. Dino provided us with attentive service at breakfast, which is included. Very reasonable rates for all services and comfort provided. They run the hotel in a very professional manner to accommodate guests. The hotel and rooms are very clean and quaint. A great night’s sleep in they’re comfortable beds and linens. You have access to everything you need there and you feel safe and cozy. A local bus runs every few minutes in the direction of the main attractions. We would definitely stay here again when we come back to Florence.