I was upset because myself and six other guests waited in the lobby to check in for 27 minutes. There was no staff anywhere to be seen and it was only 9ish at night. I even called the 800 number to see what was going on, and shortly after reporting the absence of staff, someone did finally appear. No apology whatsoever, and he acted very nonchalant. But once I was checked in and got to my room that pretty well made up for the bad start. Lovely rooms (I just had a basic king), very clean, quiet, and comfortable in every way. Breakfast was great as well!