From the beginning of our stay, our hotel room smelt of cigarettes. I tried to fix this by using a spray but I cannot get rid of the smell. Further to this, of a morning at 8:30am, we were woken up by drilling coming from a neighbouring room to ours. This is far too early to be doing work whilst people are trying to have a holiday at the hotel. I am not sure why we were given a room neighbouring the work being done, rather than far away. Also none of the workmen onsite are wearing a face covering, despite all guest having to wear one. This is not acceptable as you should be doing your best to keep your guests safe. My girlfriend is pregnant, and so not being exposed to coronavirus is extremely important.
On top of this, your swimming pool and spa are not working, despite an email received from you stating "Le spa/centre de bien-être sera inaccessible jusqu'au 15 AOUT 2021” and also "ATTENTION, LA PISCINE SERA INACCESSIBLE JUSQU AU'15 AOUT 2021”. It does not state that either the spa or the pool should still be closed. We were not notified of this.
Furthermore, workmen have knocked on our door twice of a morning, despite a sign saying do not disturb. Once again, not wearing a face covering, and it seemed that if I had not answered the door, they would have entered using a key they had in their hand. Nobody should be entering our hotel room, especially when there is a sign on the door stating “do not disturb”.