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Hotel Chichen Itza

3.5 star property
Family-friendly hotel with outdoor pool, near Pyramid of Kukulkan

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Chichen Itza

Lobby
Building design
Outdoor pool, pool umbrellas, sun loungers
Reception
Balcony view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Non-smoking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Pool bar
  • Room service
  • In-room childcare
  • Terrace
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Self-serve laundry
  • Multilingual staff

For families (6)

  • Children stay free
  • In-room childcare (surcharge)
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The price is $120
includes taxes & fees
$99 per night
Jan 7 - Jan 8

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room, Garden View, Poolside

Individually furnished, desk, iron/ironing board, bed sheets

Standard Double Room, Garden View, Poolside

Highlights

Balcony
Individually furnished
Air conditioning
LED TV
Private bathroom
Coffee/tea maker
Daily housekeeping
Desk
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Patio, Pool View

Superior Room, Patio, Pool View | Individually furnished, desk, iron/ironing board, bed sheets

Superior Room, Patio, Pool View

Highlights

Balcony
Individually furnished
Air conditioning
LED TV
Private bathroom
Shower/tub combination
Coffee/tea maker
Minibar
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

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Outdoor pool, pool umbrellas, sun loungers

Villas Arqueologicas Chichen Itza

Pool
Spa
Free parking
Free WiFi
8.6 out of 10, Excellent, (602)
The price is $105
includes taxes & fees
$87 per night
Jan 21 - Jan 22
Villas Arqueologicas Chichen Itza
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About the neighborhood

Map
Av. Principal Piste Num. 45, Piste, Tinum, YUC, 97751

What's nearby

  • Pre-Hispanic City of Chichen-Itza - 2 min drive
  • Court of the Thousand Columns - 3 min drive
  • Cenote Sagrado - 4 min drive
  • Pyramid of Kukulkan - 5 min drive
  • Cenote Ik kil - 6 min drive

Getting around

  • Mérida International Airport (MID) - 108 min drive

Restaurants

  • ‪Restaurant Sac-Beh - ‬15 min walk
  • ‪Oxtun - ‬2 min drive
  • ‪Pueblo Maya - ‬4 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Las Mestizas - ‬1 min walk

About this property

Hotel Chichen Itza

Hotel Chichen Itza is a great choice for a stay in Pisté. Guests can take a dip in the outdoor pool or grab a bite to eat at LOS ARCOS, which serves breakfast, lunch, and dinner. Other highlights include a poolside bar, a terrace, and a garden. Fellow travelers say great things about the helpful staff.

Languages

English, Italian, Spanish

At a glance

Hotel size

  • 40 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
  • Contactless check-in available
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)

What to do

  • Ecotours nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • 29-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping

Special features

Dining

LOS ARCOS - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge of MXN 450 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Chichen Itza Hotel
Hotel Chichen Itza
Hotel Chichen Itza Tinum
Chichen Itza Tinum
Hotel Chichen Itza Hotel
Hotel Chichen Itza Tinum
Hotel Chichen Itza Hotel Tinum

Frequently asked questions

Does Hotel Chichen Itza offer free cancellation for a full refund?
Yes, Hotel Chichen Itza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Chichen Itza?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Chichen Itza?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Chichen Itza?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Chichen Itza?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Late check-out is available for a charge of MXN 450 (subject to availability). Contactless check-in is available.
What is there to do at Hotel Chichen Itza and nearby?
Hotel Chichen Itza has an outdoor pool and a picnic area, as well as a garden.
Are there restaurants at or near Hotel Chichen Itza?
Yes, there's an onsite restaurant, LOS ARCOS.
Does Hotel Chichen Itza have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Chichen Itza like?
Hotel Chichen Itza is in the heart of Pisté, a short 6-minute walk from Ball Courts.

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very Good

Rafael, 2-night trip
Verified Hotels.com guest review

6/10 Good

Shalimar, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Very friendly staff. Helpful with rooms and trip to Chichen Itza. Rooms are basic and breakfast is very basic
Claus, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This is a wonderful hotel with gorgeous grounds. The entrance is an enormous thatched open lobby with friendly staff that speak English. Our room was on the 2nd floor overlooking the pool. It was comfortable and the air conditioning was great. The shower had great water pressure and the restroom was spacious. We ate at the restaurant the first evening and loved the food. The included breakfast was delicious. It's served in the open air and there are lots of flying critters that want a taste. They had delicious Papaya jelly that really attracted flys, so we had to place a napkin over it. You can walk to the downtown square easily where you will find several little shops and food vendors. Parking at the hotel is great. It's a five minute drive to the Chichen Itza ruins, or you could walk there. The ruins are extensive, so you would get your steps in for sure. We look forward to returning here with our kids in the future.
Joseph, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Clean & great service
Veronica R, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Rita, 2-night trip
Verified Expedia guest review

2/10 Poor

The beds are HARD and the sheets are dirty and hard. When showering you feel u are sinking because the tub is so old. Asked the guy in the front desk for a cup of ice and he told me to go buy it across the street. The wifi is not good, nor the tv did the worked. Asked again the front desk about not having wifi or cable in the room and rudly he said it was due to the rain and that there was no wifi access in the rooms only in the lobby area. The only good thing about this stay was their breakfast. Otherwise, do not stay at this hotel, stay in Vallalodid. It's about 40 min drive from Chinen-Itza however, they have better hotels and staff is friendlier.
Adriana, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

Good option closest to Chichen Itza.
Carlos, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful place. Love it! All of their staff is friendly and helpful. Their breakfast was great! Not to mention dinner, it was also great. Had a very relaxed evening in the pool after visiting Chichén Itzá ruins.
Ernesto, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very beautiful and unique place to stay. Exotic and warming. We stayed here during the hurricane coming by the town. Staff kept us comfortable. Will be staying here in future to explore the town more.
Juana, 1-night family trip
Verified Expedia guest review

8/10 Very Good

Jesus, 2-night trip
Verified Orbitz guest review

10/10 Exceptional

Miriam y, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is close to chichen itza. We walked twice in one day in the morning and at night time to see the lights show. The breakfast was really good which was included.
Olivia, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Restaurant staff were very rude (they were very dissatisfied with the tip - they made rude comments in Spanish. I happen to be from Mexico but look Asian so I heard all the remarks). Hotel staff were not kind and clueless - no water at all in our shower, trickle at sink and all the water ended up on the floor. None of the cabinet drawers would open or close. The hotel is in a good location but need a major renovation. Restaurant food was 2 star at best. I would have asked for out $ back if it wasn’t for the staff that looked so depressed….
Yuriko, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Summer 2024
We only stayed one night but we really enjoyed the restaurant and the pool. Friendly staff and clean rooms.
Javier, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nicola, 1-night trip
Verified Expedia guest review

8/10 Very Good

The room was fine but dimly lit with some lights not working. The bath had a large crack in the base and required the provided mat to be placed over it. The bar staff were slow to respond to our presence and then when we had finished our drinks. The breakfast however was a different story, the staff were attentive and the food was good.
Paul, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel
Krishneel, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

We have been to Hotel Chitchen Itza before. It is a great hotel. All the amenities you need in the heart of the Yucatan. It has never disappointed our Yucatan experience.
Peter, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Nos encanto estar ahí muchas gracias por todo pronto volveremos
Ana, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice grounds on a large plot. It just lacks transportation options. Only reasonable taxis work. If you can find one.
Jonathan, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Très bel endroit offrant des chambres très propres et très confortables. Le personnel de la réception (Emilio) et au restaurant (Ray) est dévoué et très attentionné. Le cadre est magnifique et la piscine superbe. Nous avons diné au restaurant et avons apprécié autant la cuisine que le service attentionné et professionnel. Endroit à recommander à quelques minutes du site de Chichen Itza.
Jean Pierre, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Disappointed with the Chichen Itza Stay
this is a high volume hotel that provides service to a large number of tourists, and as a result we felt the employees to be impersonal and too fast paced to provide good customer service. Maybe it was under staffed on the day we were there, if so not the employees fault, but managements, or maybe a lot of people had to call in sick that day. The reason we stayed at the hotel was so we could arrive at Chichen Itza at opening. We arrived at breakfast at 7 but they would not seat us till 7:15, delayed our arrival at Chichen…and waitress could manage a smile or offer a “sorry for opening late”.. Pizza dinner was not throughly baked and not what we ordered, ate it anyway. I usually don’t point out little gripes in reviews because no place is perfect but feel this hotel deserves a bad review.
Donna, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Grigoriy, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

You can listen to the sound of the forest while seating in a rocking chair in a long and beautiful corridor facing a magnificent pool. You going to love the sound of many birds and admired the many green trees around the property.
Ernesto, 2-night family trip
Verified Expedia guest review

General property information

Travelers Say
"Friendly and helpful staff, great swimming pool and bar."
Reasons to Book
Property Cleanliness & Outdoor Pool
Check-In Time
3:00 PM
Check-Out Time
12:00 PM