I want to share our experience at this hotel and I'm gonna write a 2 part review. We stayed there 2 nights. This hotel is beautiful, good location (2/3 minutes from Porto Vecc, our room was very clean, smells good, very confortable (ex AC ON when we arrived which is nice.) good included breakfast. HOWEVER we were supposed to stay there without our kid, but at the last minute couldn't find a nanny, so she came with us (she's 5 btw) We are on a road trip, in a middle of our vacation and I totally forgot to ring them to let them know about that. When we check-in I told the front desk about our daughter who was in front of her since 5 minutes, to get an extra bed (that of course I was willing to pay for) and she realized we were 3 (2 and a half..) and she looked at me and said "We do NOT have extra bed in our hotel and add I should REFUSE you.. SO I replied we are not talking about a "DOG" but about a kid. She was confused and apologized, anyway no extra bed, our kid slept on a air mattress we bought after. Next day we met the housekeeping in our room and she asked me if our kid slept on this air mattress, I said yes, she did, why ? And she looked at me and said because we have kid extra bed if you wish..? I let you imagine my feeling when I heard that.. It has to be the housekeeping who got us an extra bed because this front desk was just useless.. Except this I still over rate this Hotel with 4* because it deserves it, but they really need to improve their front desk staff.