Embassy Suites by Hilton Huntsville Hotel & Spa, Huntsville

I like to stay at Embassy Suites primarily because of the evening reception and the breakfast. The evening reception had a two drink limit. The only food was bags of animal crackers and a couple of other similar options (which I understand with Covid). The biggest disappointment was that breakfast was supposed to be available at 6:30am. I headed downstairs around 6:15am because most ES put coffee out before the "official" breakfast time. I was told the machine was "heating up" because it was just turned on, only to learn after waiting twenty minutes that it was broken. Breakfast did not appear anywhere near ready by 6:40am. I ended up going to Starbucks for coffee and a breakfast sandwich, which I would have done much earlier had I known there would be no coffee and breakfast would not be ready when it was supposed to be. Disappointing experience. The hotel itself was fine otherwise and near several restaurants.

My stay was awesome and the staff was amazing

Even with COVID rules, this is the first hotel that I have stayed at that still serves a decent breakfast. Thank you for that extra effort!!!

Overall the stay was great they maybe should do more of a room check I found a pizza crust as we open the curtains also the tv stand & the night stand had things on it

The room we checked into had garbage on the floor, large clumps of hair all over the bathroom, and moldy food in the fridge. For the price, this was insane. I’ve stayed places for half the price that were twice as clean. They only offered two options for us, bring a trash bag to our room so we could clean it up, or switch our room. They wouldn’t offer any form of refund. We took the other room, because we weren’t about to clean our own hotel room. Before they could move us, they had to rush up to that room and make sure it was clean, because they couldn’t instantly verify that it would be clean. The overall hotel is very rundown too. Carpets are destroyed, 1 of 3 elevators were out, air conditioning was hit or miss, and the fountain in the lobby didn’t even work. There are much better options in the city. Even if you have to catch an Uber to the Convention Center, don’t pay these incredibly high prices for no return.

Should have free wifiand don’t charge $10 a day for parking

Overall good stay

Overpriced, outdated, and the pool is always ice cold. The a/c and heat are never fully functional. Save your money and go elsewhere. It was a holiday and the food bar wasn’t fully functional. Isn’t customer service supposed to incorporate actually providing your normal things to your guests?

Just make sure that you check your bedding before lying down in the bed. Make to also check bath towels and wash cloths for stains. We ended up getting a refund for our stay due to our complaint.

The staff was wonderful, but that’s it. Very overpriced room service and charged daily for parking. The pool of which we verified twice was supposed to be heated was ICE cold AGAIN. We’ve stayed 4 times in two years and this was our last. We were charged twice for our deposit reserve and breakfast ....ugh. I got up to refill my drink and they cleared the table and took my room key. They wouldn’t say who cleared it so I could get my key back. The front desk didn’t want to give me a new key because I didn’t have ID that was in my room. Just ridiculously overpriced and in a hurry to make money. The store inside is way overpriced as well. The temp in the room was awful. Save your money and go elsewhere. The hotel refused to credit back any mount at all.