4/10 Fair
Oct 11, 2024
Amenities are not included
The hotel looked nice and was in a great location however I would not stay here again. First off the place we checked in was several meters down the alleyway from where the hotel was. (Not confusing at all.) There were no elevators which meant we had to carry our 50 pound luggage up several flights of steps. Then the hotel clearly says that it will provide transportation to the airport. This is a lie!!! After being told twice to ask for a transfer a week out I finally got an answer two days before we checked in that they would arrange a transfer once we got to the hotel for 70 euro. So I canceled our private transfer. Once we got the hotel the receptionist was unable to get us a taxi and told us to go to the taxi station in the morning. Unfortunately their where no taxis to get here and when we called the number we had a very rude women hang up on us. We did eventually make it to the airport but I ruined my entire day in Venice trying to find transfer to the airport the following morning.
Krystyne
Krystyne, 1-night trip with friends
Verified Hotels.com guest review