Check in was smooth, we were early and they allowed us to store our bags while we went out.
When we returned they told us the room we paid for was unavailable, and gave us rm 203 for the night. The AC was broken and pumped warm air. We told the desk and they told us twice that theyd send some one to look at it, and no one ever showed up. We also had to call for extra pillows and towels, and were told that there was a towel shortage... We finally were given some fans from the lobby to make the night slightly bearable.
Next morning we asked again about the AC or to change rooms. At approx 2pm we were told that they could accomodate and we needed to move our stuff asap. New room had AC, however it leaked all over the floor, and the carpet was a pond.. We didnt complain this time, just happy to sleep comfortably.
Rooms were large, with a kitchenette area.