We arrived at 4:10 (check-in is at 4:00), and were told "Linens are running late, your room isn't ready." No biggie, we hung out in the lobby for about 15m, then got a missed-call (there is _horrible_ reception inside, and the WiFi is for guests only, and we weren't yet a guest...) saying our room was finally ready.
The room itself was nice enough. Unfortunately, the room wasn't exactly ready, since the pillows were piled up in a chair without cases on them. Sigh.
We figured we'd hit the pool and ask them to finish making up the room...so we went to the "largest rooftop pool in Santa Barbara", only to find that it was closed for a private event. Sigh.
Eventually, things got sorted, we had a nice dinner out, etc. etc.
The next day we decided to try the pool. There is NO SHADE upstairs around the pool (about 1/3rd the number of umbrellas needed), and the pool is about 20 feet long, and 3 feet deep. Figured we'd just lounge elsewhere on the rooftop deck (try and make some shade somewhere), but it was booked for another private event.
Repeat the above for 4 days.
On the plus side, the location is great - plenty of restaurants nearby, a mile-ish walk to the beach, etc.
The valet service was FANTASTIC, and they were on top of charging the car while we stayed there.
For the price of the room, the lack of useful ameneties and service just weren't worth it. I don't think we'll be back to this property.