The Plaza Real is a typical mid-level business type hotel. I found the front desk and restaurant people to be efficient if a bit curt. The room is very large but under-furnished. I had a deluxe suite and there is no easy chair nor chest of drawers although there is plenty of space for them. The bath is small and somewhat spartan. There is a long 5 min wait for hot water. Bath amenities are basic. On Friday and Saturday night there is moderate street noise from the bars across the street. The worst thing about the hotel is the Internet. WiFi service is sparse and the continuity of the data once connected is terrible ranging from 3Kbt to 250KB and with frequent disconnects. Skype is impossible.This is not at all acceptable in a business class hotel but not at all unusual for Latin America. The breakfast is pretty good although more fresh fruit rather than canned would be better.Good points: Great bed and bedding, excellent free parking,Big flat screen TV,coffee maker, neighborhood, business center,bellmen,wine list, coffee shop Bad points: Internet, furniture, bath, amenities. With the discount here on hotels.com its a pretty good value if your work is not internet intensive.