6/10 Good
Feb 13, 2025
The room was nice and clean with an oldie worldie feel to it. We had an upgrade to a room nearer the lift due to my wheel chair which was fab
What let them down was hospitality service. We asked if we were able to get food at 4:30 pm as we had an event to go to early. We were told no problem. (They had a wedding and a 50th party on)
We sat down at 4:30pm and had to wait 30 mins to be told what was dairy free on the menu before we could order. The staff didn’t seem to know and were waiting on the chef. We got food at 5:35 with barely time to eat it as we had to leave at 5:45pm
They were apologetic and offered extra free food when we got back. We weren’t hungry so asked for toast and tea.
Breakfast was similar. Lovely food but we sat down and then several others did and they got asked for orders before us.
There didn’t seem enough staff on and everyone was so laid back that they forgot that people need attending to.
Such a shame the food service side let it down as the food was lovely as was the room.
Caroline
Caroline, 1-night trip
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