6/10 Good
Jan 6, 2025
Very Disapointed
I booked for 3 nights to celebrate my daughter’s birthday.
I booked a double deluxe accessible room for 3 adults, I’m handicap and when I got there they said my reservation was for a room with a king size bed. Where is the third adult supposed to sleep? They brought me a cot and said they would try to find a room with 2 queen size bed the next day. At 8AM they started making construction noise due to renovations on the rooms next door which we could not rest after a long night.
They moved me to a an accessible room the next day but it was very small for my accessibility since I move by wheelchair.
I also had another reservation for my daughter and her partner and the AC was not functioning the room was very hot they had to be also moved to another room the next day. The phone in my room didn’t work couldn’t reach the front desk, it was very inconvenient for us.
For the money we paid it was not worth it, horrible service but beautiful place.
Elsa
Elsa, 3-night family trip
Verified Hotels.com guest review
