S2 Building, Lot HH05, Ben Doan High Cla, Hong Gai Ward, Ha Long, Northern, 200000
What's nearby
Halong Bay Marina - 12 min walk - 1.0 km
Quang Ninh Museum - 3 min drive - 2.9 km
Ha Long International Cruise Port - 7 min drive - 6.0 km
Dragon Park - 7 min drive - 6.0 km
Bai Chay Beach - 14 min drive - 6.6 km
Getting around
Haiphong (HPH-Cat Bi) - 60 min drive
Cai Lan Station - 13 min drive
Ga Ha Long Station - 15 min drive
Cang Cai Lan Station - 17 min drive
Restaurants
Bánh Cuốn Gốc Bàng - 12 min walk
Sữa Chua Cô Nghi - 4 min walk
Dupin lounge and bar - 10 min walk
Xôi Chả Mực - 8 min walk
Quán Cơm Minh Hồng - 9 min walk
About this property
Best Western Premier Sapphire Halong
Best Western Premier Sapphire Halong offers a great location, putting you within a 15-minute walk of Halong Bay Marina. You can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with massages or body treatments. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool, and a bar/lounge. Fellow travelers say great things about the helpful staff.
Languages
English, Vietnamese
At a glance
Hotel size
1008 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: anytime
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
Children stay free when occupying the parent or guardian's room, using existing bedding
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 6:00 AM–10:00 AM
2 restaurants
Bar/lounge
Coffee/tea in a common area
24-hour room service
Snack bar/deli
Water dispenser
Traveling with children
Children stay free (see details)
Children's pool
Grocery/convenience store
Working away
Business center
Meeting room
Computer station
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Pool loungers
Facilities
ATM/banking
Safe-deposit box at front desk
24-hour fitness center
An outdoor pool
An indoor pool
Full-service spa
Steam room
Lockers available
Banquet hall
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in stairways
Wheelchairs available on site
Lowered electrical outlets in bathroom
Low-height bed
Visual fire alarm
Doorbell and phone notification
Lever door handles
Wheelchair-width doorways
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
MP3 docking station
43-inch LED TV
Premium digital channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Pillow menu
Down comforter
Soundproofed rooms
Premium bedding
Free crib/infant bed
What to enjoy
Balcony
Separate sitting area
Freshen up
Private bathroom
Bathtub or shower
Rainfall showerhead
Bidet
Free toiletries
Hair dryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Desk chair
Electrical adapters/chargers
Food and drink
Free bottled water
Dining table
More
Daily housekeeping
Connecting/adjoining rooms available
Access via exterior corridors
Local maps
Restaurant dining guide
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments.
Fees & policies
Refundable deposits
Deposit: VND 1 per accommodation, per night
Optional extras
Full breakfast is offered for an extra charge of approximately VND 399000 for adults and VND 199000 for children
There is a service fee of 5 percent
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Also known as
Best Premier Sapphire Halong
Best Western Premier Sapphire Halong Hotel
Best Western Premier Sapphire Halong Ha Long
Best Western Premier Sapphire Halong Hotel Ha Long
Frequently asked questions
Is there a pool at Best Western Premier Sapphire Halong?
Yes, there's an indoor pool, an outdoor pool, and a children's pool.
Are pets allowed at Best Western Premier Sapphire Halong?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Best Western Premier Sapphire Halong?
Yes, there's free self parking.
What are the check-in and check-out times at Best Western Premier Sapphire Halong?
Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Best Western Premier Sapphire Halong and nearby?
Best Western Premier Sapphire Halong has a spa and an outdoor pool, as well as a 24-hour fitness center.
Are there restaurants at or near Best Western Premier Sapphire Halong?
Yes, there are 2 onsite restaurants.
Does Best Western Premier Sapphire Halong have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Best Western Premier Sapphire Halong like?
Best Western Premier Sapphire Halong is in Hon Gai, a short 12-minute walk from Halong Bay Marina and 17 minutes' walk from Nha Tho Hon Gai Temple.
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.0/10
Staff & service
9.4/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Good
Dec 21, 2024
Ahmet
Ahmet, 3-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 10, 2024
Clean hotel, good view of the bay
Great view of the harbour and boat fireworks at night but it can get a bit noisy when the boats come and go (loud music and karaoke), but it makes it exciting.
A good location for local shops, bars and restaurants and only short taxi to the tourist area. It's also just 2km from the start off the Ha Long Bay marathon.
Good selection of food for breakfast, all nationalities are catered for. The tables should be cleaned a bit quicker and the same applies when items are used up. Staff should top the items up quicker, rather than wait until asked.
Bit of a nuisance was the attitude of the indoors pool man who was too lazy to get us clean towels and bring them to the outside pool that we was using (he would rather be on his mobile phone). It would be better if the hotel had clean towels stowed near the outside pool entrance area to save guests going and looking for them.
Stephen
Stephen, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 13, 2024
5 star customer service - Happy Australian
Service from the staff is what kept me extending my stay. Special thanks to everyone. Thanks too Ming for chatting to me. Room was spacious. Bathroom was big too. Room was cleaned daily. Herbal tea. Bottled water. Cold aircon. King size bed. Great bunch of expats in the hotel too. Nothing was too much for the staff. Transfers and cruise organised. Assistance for shops etc. I will return.
Tommy
Tommy, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 4, 2024
Tommy
Tommy, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 30, 2024
Tu
Tu, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 27, 2024
Issac
Issac, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 13, 2024
We were there about four nights after super typhoon Yagi devastated the area. Although very little was up and running around Halong Bay, the hotel was operating and we felt very fortunate to have a safe place with running water and electricity throughout our stay. I have the deepest admiration for all the staffs at the hotel for their resiliency and professionalism in the face of such chaos and destruction. A special thank to Pham Minh for always greeting us with a smile and for the informative conversation about the area. I once heard that you don’t know a person’s character until you see them operate under extreme adversity. From what I observed, they have it in spades!
Cynthia
Cynthia, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 11, 2024
Connor
Connor, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 4, 2024
It's located outside CBD, so its quiet but need the transportaion for visiting spots
Jong Seok
Jong Seok, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 28, 2024
Amazing stay, big unit, amazing staff, amazing kids club, amazing breakfast, amazing pool…we loved everything, would go back anytime!
Melanie
Melanie, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 20, 2024
Dhruv
Dhruv, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 8, 2024
.
Ramalingam
Ramalingam, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 30, 2024
Excellent
Bruce
Bruce, 1-night business trip
Verified Expedia guest review
10/10 Exceptional
Jul 22, 2024
Nguyen
Nguyen, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 18, 2024
Staff was very helpful. Spoke English well
Andrew
Andrew, 3-night family trip
Verified Orbitz guest review
8/10 Very Good
Jul 18, 2024
away from places
not near anything
edward
edward, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 29, 2024
William
William, 1-night trip
Verified Expedia guest review
8/10 Very Good
Jun 11, 2024
Anna
Anna, 3-night trip
Verified Expedia guest review
10/10 Exceptional
May 26, 2024
Verified traveler
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
May 6, 2024
We enjoyed our 8-day stay at the Best Western Sapphire. Upon checking in, we were surprised to be asked to pay an additional fee for our 8-year-old daughter who is considered an additional adult rather than a child. Our hotel suite was very nice, fairly new, and had a view of Sun World’s Sun Hills. When we checked in, it was extremely busy due to Vietnamese Labor Day and Reunification Day (lots of tourists being bussed in and out each day) but the last few days of our stay were very quiet and we often had the pool and Kids Club to ourselves. One of the staff, Ha, was extremely kind and welcoming. We appreciated her hospitality. We tried a breakfast and a dinner at the hotel restaurant but it was pretty expensive for the value (around $40 USD for a family of four) so we often would take a 25-minute walk or a 5-minute Grab to the nearby mall area to eat. Our family really enjoyed Sun World Ha Long which was a 10-minute Grab ride away. Note that the Dragon theme park and Typhoon water park were closed frequently due to weather and possibly low attendance.
Kristina
Kristina, 8-night family trip
Verified Expedia guest review
10/10 Exceptional
Apr 21, 2024
I had an absolutely incredible stay at this hotel!! Probably in the top 5 best hotel stays I have ever had. Our room on the 22nd floor was absolutely amazing, beautifully renovated with modern finishes and a balcony with a stunning view of Halong bay… this hotel had everything! …and the front desk staff members were amazing- very friendly and eager to help us maximize our stay… they recommended a one-day boat tour which was really quite excellent.
The breakfast buffet wasn’t included, but was really exceptional!! The dining room and lounge areas were beautiful and very comfortable with big cushy chairs!
The overall price was very reasonable!
My only complaint was that we went for a late dinner (9:30pm) at the restaurant where it was just us and one other table, and for some reason the food took forever… our server was lovely though and very apologetic, and she compensated us fairly so in the end everything was made right!
When I come back here this would definitely be my go-to hotel! I highly recommend it!
Tim
Tim, 2-night trip
Verified Expedia guest review
8/10 Very Good
Jan 6, 2024
Huge hotel, but no people. Had the staff to myself so service was excellent.
James
James, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Dec 24, 2023
Nam
Nam, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Dec 5, 2023
Cleaniness and super nice and helpful receptionist
Catherine
Catherine, 3-night romance trip
Verified Expedia guest review
8/10 Very Good
Oct 18, 2023
The room service was expensive and the food was just alright. The staff were nice and attentive. Except I was told I wasn't allow to sit to smoke but had to stand. It was late in the evening and there was no other guest around. Be prepared for a deposit of about 2 million dong in cash or on credit card.