6/10 Good
Nov 25, 2024
Disappointing
Location of hotel is perfect! Close to shopping, restaurants, water, and historic sites. Hotel staff was not very helpful, and didn’t really seem to care to ensure that we had a great stay, nor did they ask at checkout if everything was okay during our stay. Exception to staff indifference was LUCAS the bartender on the 7th floor, he was friendly, listened and made my husband and me the most amazing cocktails!! And cared enough to come and confirm that we liked what he made! As to the room, it was a nice room, lots of space..just missing some of the basic hotel amenities (facial tissue, wash clothes, shower cap, slippers/robe)..comforts that you would expect from a ‘boutique’ hotel. All in all…location great…but no service.
Verified traveler
2-night trip
Verified Hotels.com guest review