2/10 Poor
Nov 7, 2024
Liars
The room they gave us wasn't what was advertised. We complained and they gave us another room which was worse.
We had reserved two nights and they agreed that if we checkout in the morning they will refund us the second night and they never did.
At the front desk when checking out again confirmed this with them and they said rest assured the refund will be processed.
A week passed and I called and they again assured it would be processed.
Again called weeks later and still nothing.
They repeatedly lie.
Shabnam
Shabnam, 2-night trip
Verified Hotels.com guest review