2/10 Poor
Nov 21, 2024
Never to return
Our bad experience began the moment we stepped off the elevator and were hit with an odor of garbage which literally was in bags outside many room doors. Once in our room, unfortunately it didn’t improve. Rooms are very old and smell. They also tell you the room comes with free breakfast; what a joke. Some old looking pre-packaged muffins and tiny styrofoam cups for coffee! The staff, or one person in particular, was so rude both when I called the front desk and in person when I was checking out. She was standing at the counter and as soon as I started talking to her (Janis), she very rudely said I’m not supposed to be doing anything, I’m on my lunch. Umm, hello …. then don’t stand at the counter where a CUSTOMER just might need something
Teri
Teri, 3-night trip
Verified Hotels.com guest review