"We stayed over at the Lloyd Hoxton for a hen do/bachelorette party in Amsterdam. We arrived at the hotel, just a short walk from the tram stop which was super useful. Sadly there was no signage from that side, so we entered the hotel through the restaurant. Check in wasn't smooth, struggled to find our reservation, stating that we only had 2 rooms instead of 3. When finally the reservation was found, only 2 rooms were ready and we had to wait for the other one. Also, we wanted to split the full amount between the 5 people who were travelling together, but the person in reception seemed to be fairly new and didn't know how to do this, also no one who was there with her in reception offered her any help to solve this matter. We ended up having leave a pending amount for the whole bill on a credit card and have to wait to pay during checkout. Out of the 2 rooms that were ready, one was as advertised (room 503). Sadly the other one didn't have aircon, which was awful during the heatwave, there was no water or milk in the fridge as the other one (room 512). The remaining room that was not ready yet, when it was available to go in, it was also missing water, milk as well as toilet paper. Due to the wait during check in, we received vouchers for a free drink at the bar which was nice. Sadly, when we tried to order a bottle of wine to share after our drinks were done, which never turned up even asking the waiters 4 times. Expensive hotel for it to be this poorly run."
