10/10 Exceptional
Jan 30, 2025
Underwhelmed
Nice stay, but A little underwhelming.
Check in was fast. They had a moble app, we walked up and no one was ahead of us in line. The lady handed us a teeny map and with quickly drawn directions . We wandered around with our luggage guessing where we were going. It would have been nice to have someone lead us through the maze to our elevators ( the place is huge !)
Our room was large but identical to the last time i stayed there abous 15 years ago. There was some bodily fluid on the bathroom door and grossed me out. Other than that it seemed clean.
The lights were hard to find as were electrical sockets.
The bed was comfortable.
We had a Sphere view room. This was a waste of extra money. The view was kind of off to the right so you had to sit go the left of the room to even see it. The Sphere only had about 30 min of designs per day and more than half were advertising. So after you see the rotation for the day, it just keeps repeating. Its not as original as i thought it was.
We ordered room service. It was ok but not amazing. Cost us $300 bucks which was ridiculous. We also ordered hot tea which took over an hour to come.
All in all it was an ok stay. I didn't love it and i didn't hate it. Fairly average.
Robin
Robin, 1-night trip
Verified Hotels.com guest review
