4/10 Fair
Aug 31, 2023
Very loud music at midnight so hard to sleep
When we entered the room, we realized that the sofa bed was broken and did not fully open. I immediately messaged the situation to Despina, the manager of the hotel. She said she didn't know about this, that the lady in charge of cleaning didn't give any information, and that she would talk to her right away. The next day, my daughter was having a hard time on a bed that wasn't fully opened, and I wanted them to fix it. She said it couldn't be fixed because it was Sunday. I asked for it to be fixed the next day but she didn't get back to us until she left the room. I was very upset that they met us with a broken and not fully opened bed and did not solve the problem for 5 days. There are also many bars and restaurants just below the room. Very loud music sounds until 3 o'clock at night. especially on the weekend music gets louder and it is impossible to sleep. By the way, the location of the room was very central and very close to attractions.




Umit
Umit, 5-night family trip
Verified Hotels.com guest review