There was no soap in our room, and no shampoo or conditioner. When I asked at the desk, they said soap was on back order and provided one bar. They said they would bring up shamboo and conditioner, but after a full 24 hours we still had none.
It snowed and the drive, walks, and garage walkway to the building became dangerously slippy. But they made no effort to remove the snow & ice or to salt. All the walks across the street were well maintained, but not those around the hotel.