15 Cromwell Place, South Kensington, London, England, SW7 2LA
What's nearby
Natural History Museum - 3 min walk - 0.3 km
Victoria and Albert Museum - 4 min walk - 0.4 km
Imperial College London - 8 min walk - 0.7 km
Hyde Park - 11 min walk - 1.0 km
Royal Albert Hall - 12 min walk - 1.1 km
Getting around
Heathrow Airport (LHR) - 35 min drive
Luton Airport (LTN) - 45 min drive
Farnborough (FAB) - 46 min drive
London City Airport (LCY) - 58 min drive
Gatwick Airport (LGW) - 90 min drive
Kensington (Olympia) Station - 4 min drive
Kensington (Olympia) Underground Station - 4 min drive
West Brompton Station - 21 min walk
South Kensington Underground Station - 1 min walk
Gloucester Road Underground Station - 9 min walk
Knightsbridge Underground Station - 16 min walk
Restaurants
Petit Pret - 2 min walk
Honest Burgers - 2 min walk
Ben's Cookies - 1 min walk
Gail's Bakery - 1 min walk
Brother Marcus - 1 min walk
About this property
The Pelham London - Starhotels Collezione
You'll be in a fantastic location at The Pelham London - Starhotels Collezione, just a 5-minute walk from Natural History Museum and Victoria and Albert Museum. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at La Trattoria, which serves Italian cuisine and is open for breakfast, lunch, and dinner. This luxurious hotel is also within a 15-minute walk of Hyde Park and Imperial College London. Fellow travelers like that it's only a short walk to public transportation: South Kensington Underground Station is steps away and Gloucester Road Underground Station is 9 minutes.
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in/out available
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Babysitting*
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No onsite parking
Street parking available
Other information
Designated smoking areas
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7:00 AM–10:30 AM
2 bars/lounges
Restaurant
Coffee shop
24-hour room service
Traveling with children
Children stay free (see details)
Childcare in room (surcharge)
Children's menu
Working away
Business center
Meeting rooms
Conference space (570 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
1 building/tower
Safe-deposit box at front desk
Library
Fireplace in lobby
24-hour fitness center
Banquet hall
Georgian architecture
Accessibility
Elevator
Room amenities
Be entertained
36-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Minibar
Bathrobes and slippers
Sleep well
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Soundproofed rooms
Turndown service
Premium bedding
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Shower/tub combination
Bidet
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free weekday newspapers
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Dining
La Trattoria - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Awards and affiliations
The property is a member of Preferred Hotels & Resorts.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately GBP 24 for adults and GBP 12 for children
Children & extra beds
In-room babysitting is available for an extra charge
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Also known as
Hotel Pelham
Pelham Hotel London
Pelham London
Pelham Starhotels Collezione Hotel London
The Pelham Hotel London, England
Pelham Starhotels Collezione Hotel
Pelham Starhotels Collezione London
Pelham Starhotels Collezione
The Pelham Hotel
The Pelham Starhotels Collezione
The Pelham London - Starhotels Collezione Hotel
The Pelham London - Starhotels Collezione London
The Pelham London - Starhotels Collezione Hotel London
Frequently asked questions
Does The Pelham London - Starhotels Collezione offer free cancellation for a full refund?
Yes, The Pelham London - Starhotels Collezione does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Pelham London - Starhotels Collezione?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Pelham London - Starhotels Collezione?
No, unfortunately, but there's street parking available.
What are the check-in and check-out times at The Pelham London - Starhotels Collezione?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at The Pelham London - Starhotels Collezione and nearby?
The Pelham London - Starhotels Collezione has 2 bars and a 24-hour fitness center.
Are there restaurants at or near The Pelham London - Starhotels Collezione?
Yes, La Trattoria offers Italian cuisine.
What's the area around The Pelham London - Starhotels Collezione like?
The Pelham London - Starhotels Collezione is a short 1-minute walk from South Kensington Underground Station and 3 minutes' walk from Natural History Museum. Travelers love the hotel's prime location.
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 18, 2024
Thanks to the brilliant staff for the great service for my anniversary.
Abhishek
Abhishek, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 16, 2024
Ben
Ben, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 12, 2024
Jill
Jill, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Dec 6, 2024
Georg
Georg, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 3, 2024
Great service! Always love this hotel
Robert
Robert, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 2, 2024
Verified traveler
2-night business trip
Verified Hotels.com guest review
6/10 Good
Dec 2, 2024
Good location, questionable other things.
Good location hotel. Narrow stairs. No elevator to our room. Paper thin walls. Toilet takes 10-15 minutes to refill cisterne before can be used again. Surprise sur charge for “service” to tip staff added at check out. No mention of this at booking or checkin. Supposedly voluntary so I declined. Order only breakfast restaurant was slow to bring coffe and continental. No won’t be back.
Verified traveler
3-night family trip
Verified Hotels.com guest review
8/10 Very Good
Nov 10, 2024
Salwa
Salwa, 2-night trip
Verified Hotels.com guest review
6/10 Good
Nov 6, 2024
Karen
Karen, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 8, 2024
Wonderful Excellent Hotel Team Ever, helped me so much even though a minor spill that happened during the stay, 5 star !
mian hamid
mian hamid, 4-night family trip
Verified Hotels.com guest review
4/10 Fair
Oct 5, 2024
Promised refund never appeared
Service at the hotel was slow in general.
But breakfast was appalling, firstly ignored over other guests. Food was slow to arrive, the drinks weren't even delivered - to the point was asked if we wanted more drinks when the first drinks hadn't even arrived. Simple requests like brown sauce took over 15 minutes to arrive and instead brown sauce was given. Orderd a croissant, waited 10 minutes to be told firstly it wasn't put through, then secondly that they ran out.
The room was tired. Mould along the bath seal, fabric wallpaper had questionable stains and was worn
Spoke to management on check out and was told a refund would be given but it would take time as it was booked via a third party , it's been nearly two months an no refund
Definitely not a five star hotel, a very tired four star in need of a refurbishment
Hannah
Hannah, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 5, 2024
Tim
Tim, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 3, 2024
It was amazing! The bed was incredible. The staff was so friendly and helpful. I would stay here again on my next visit. The breakfast was fantastic.
Vicki
Vicki, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 22, 2024
Catherine
Catherine, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 16, 2024
Pelham 👌
Gorgeous small hotel in an excellent location. Friendly staff super comfortable room, great bed and bath, cozy
Pedro
Pedro, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 15, 2024
Excellent customer service. Lots of dining options around. Very walkable to museums and underground stations.
Oscar
Oscar, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Sep 13, 2024
Rachel
Rachel, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 12, 2024
The staff at the Pelham Hotel in Kensington was top notch! Thomas, the concierge, was incredible and went above and beyond. Location is impeccable with tube access across the street, bus access out the front door, and walking distance from many sites and wonderful restaurants
Kelsey
Kelsey, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
Sep 10, 2024
Excellent staff! Would def go back again!
renee
renee, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 7, 2024
Cozy and chic
We were only there for one night but had a lovely time! It was beautiful and the staff is amazing. The rooms are cozy and super comfortable. Will be staying here every time I’m in London.
Claudia
Claudia, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Sep 6, 2024
Great property -
Amanjot
Amanjot, 2-night trip
Verified Expedia guest review
8/10 Very Good
Sep 2, 2024
Boutique hotel in the centre of South Kensington. Ideal location for visiting London.
Gemma
Gemma, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 21, 2024
The Mews was an excellent suite for extra space, very nicely appointed. It is actually at the side of the hotel down a side alleyway and was surprisingly very quiet. our daughter loved the loft area with the second bed, but there are narrow stairs so not for those with mobility issues or very young kids.
The staff were very nice and helpful. The stairs to the Mews suite are very narrow so it’s difficult with larger suitcases. Kudos to the staff member who carried our luggage up!!
Breakfast was excellent! Upon our arrival some complimentary fruit and Chocolates awaited us which we demolished during our stay.
The surrounding area is extremely convenient for food choices, restaurants and access to the Tube and various museums.
We thoroughly enjoyed our stay at The Pelham.
Anujit
Anujit, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 19, 2024
Dipali
Dipali, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 15, 2024
Five star
The location is ideal and near excellent restaurants. The hotel staff was extremely friendly and informative. The hotel restaurant and overall hotel was clean and the food was tasty and presentation was welcoming. I felt safe and would definitely stay again. Room gave the feeling of royalty.