4/10 Fair
Nov 18, 2024
Avoid !
Booked 2 rooms for my sister & niece to stay so they could attend a family funeral the day after. They had a 4 hr journey & reserved a table for 7.45pm they arrived at 7.40 and were told the kitchen was closing in 5 mins & they had to quickly choose from the menu whilst standing, coats still on and not checked in to their rooms. They ordered burgers and had to send it back as they were still raw in the middle ! The floor was dirty in the dining area & they were made to feel uncomfortable.
My sisters room had plaster missing in the room, no teabags ( had to ask for some ) marks on the walls where pictures had been, all in all it was a horrible experience for them and I felt responsible as I’d arranged the booking.
Christine
Christine, 1-night family trip
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