2/10 Poor
Nov 12, 2024
NEVER, EVER AGAIN!
Booking thru Hotels.com went smoothly. Description stated "Pet Friendly" and breakfast included. Upon arrival, waited 20 minutes for the "Manager" Bob Patel to check in the couple ahead of me - took him a while because he had to repeat himself a lot - english not being his best language. Looking around the lobby, I noticed a small sign stating there was a $20 charge for dogs and a $50 charge if you tried to sneak a dog in! Nothing about that in the Hotels.com description and that hardly qualifys as "Pet Friendly"! Manager Patel wouldn't budge and was downright rude. My wife and I (and small dog) had just driven 500 miles and were too tired to look for another motel.
The room was only minimally clean, with dirt in all the corners. Expecting a good breakfast? Expect generic sweetened fruit loops and sweetened cherios with milk from a thermos bottle. No fresh fruit, no juice. Indescribably terrible coffee.
Robert
Robert, 1-night trip
Verified Hotels.com guest review