Warrington Road, Hoole Village, Chester, England, CH2 3PD
What's nearby
Chester Zoo - 3 min drive - 3.4 km
Chester City Walls - 4 min drive - 3.5 km
University of Chester - 5 min drive - 3.5 km
Chester Cathedral - 5 min drive - 3.9 km
Chester Racecourse - 5 min drive - 4.2 km
Getting around
Chester (CEG-Hawarden) - 23 min drive
John Lennon Airport (LPL) - 26 min drive
Manchester Airport (MAN) - 32 min drive
Chester Station - 4 min drive
Bache Station - 4 min drive
Ellesmere Port Station - 7 min drive
Restaurants
Fish & Chips - 3 min drive
The Lock Vault - 4 min drive
Hoole Fish Bar - 3 min drive
The Dee Miller - 16 min walk
Garden Room & Terrace - 5 min walk
About this property
DoubleTree by Hilton Hotel and Spa Chester
At DoubleTree by Hilton Hotel and Spa Chester, you'll be just a 5-minute drive from Chester Zoo and Chester City Walls. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights at this eco-certified hotel include a bar/lounge, a health club, and a fitness center. Fellow travelers like the helpful staff and overall property condition.
Languages
English
At a glance
Hotel size
219 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking and van parking on site
Other information
Smoke-free property
Property amenities
Food and drink
English breakfast (surcharge) each morning 6:30 AM–10 AM
The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Dining
Garden Room and Terrace - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
English breakfast is offered for an extra charge of approximately GBP 17.95 per person
Spa access is available for an extra charge of GBP 20 per day
Children & extra beds
Guests must contact this property in advance to reserve sofa beds
Pool, spa, & gym (if applicable)
Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses wind and solar energy.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests must book an appointment (fee charged per single visit) in advance to use the fitness facility and/or spa.
Also known as
Chester Doubletree
Chester Doubletree Hilton
Chester Hilton
Chester Hilton Doubletree
Doubletree Chester
Doubletree Chester Hilton
Doubletree Hilton Chester
Doubletree Hilton Hotel Chester
Hilton Chester
Hilton Chester Doubletree
Chester Hilton International
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Doubletree By Hilton Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel
DoubleTree by Hilton Hotel and Spa Chester Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel Chester
Frequently asked questions
Does DoubleTree by Hilton Hotel and Spa Chester offer free cancellation for a full refund?
Yes, DoubleTree by Hilton Hotel and Spa Chester does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at DoubleTree by Hilton Hotel and Spa Chester?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at DoubleTree by Hilton Hotel and Spa Chester?
Yes, there's free self parking.
What are the check-in and check-out times at DoubleTree by Hilton Hotel and Spa Chester?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at DoubleTree by Hilton Hotel and Spa Chester and nearby?
Have fun with activities like horseback riding, mountain biking, and ziplining, and practice your swing at the nearby golf course. Additional recreation nearby includes segway rentals. Indulge in a treatment at the spa and enjoy other amenities such as a Turkish bath and a picnic area. DoubleTree by Hilton Hotel and Spa Chester also has a garden.
Are there restaurants at or near DoubleTree by Hilton Hotel and Spa Chester?
Yes, there's an onsite restaurant.
What's the area around DoubleTree by Hilton Hotel and Spa Chester like?
DoubleTree by Hilton Hotel and Spa Chester is a short 17-minute walk from Vicars Cross Shopping Centre and 17 minutes' walk from Skate Academy.
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
4/10 Fair
Dec 20, 2024
Smelled of smoke
Very basic room for the price and the bathroom smelled of cigarettes as in other guests must have been smoking in there and the smell is still lingering. There was hairs in the bathroom as well not what we expected of a Hilton
Mark
Mark, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 18, 2024
Verified traveler
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 15, 2024
Jordan
Jordan, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 9, 2024
Sophie
Sophie, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 3, 2024
A
A, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Dec 2, 2024
Verified traveler
2-night family trip
Verified Hotels.com guest review
6/10 Good
Dec 1, 2024
Issue with room phone
Convenient location for shopping at Cheshire Oaks. Room was fine but right next to lifts so a bit noisy. Didn’t get a good sleep as the room phone started beeping at 1.50am and again 1/2hr later! Had to unplug from wall to make it stop. Supposedly it happened throughout the hotel. Also didn’t get the signature Doubletree cookies at check in.
Verified traveler
1-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 28, 2024
Kirsty
Kirsty, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 28, 2024
dave
dave, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 26, 2024
Philip
Philip, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 25, 2024
Miguel
Miguel, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 24, 2024
Laura
Laura, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 24, 2024
Beautiful stay
Staff at reception, restaurant and also breakfast were all amazing. Housekeeping also came to make a bed up after a room change and was lovely and friendly. Whole place was immaculate. Spa was busier than we would’ve liked so struggled for a sunlounger, room was too warm too.
Verified traveler
1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Nov 21, 2024
Ian
Ian, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 19, 2024
Robert
Robert, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 18, 2024
Alison
Alison, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 12, 2024
Stuart
Stuart, 1-night trip
Verified Hotels.com guest review
6/10 Good
Nov 11, 2024
Mixed
Cons -
Took 35 minutes to check in , walls are very thin , could hear the couple next door going at it and then showering and using the bathroom , towels in my room had stains.
Pro-
Nice area and building , complimentary drink on arrival , cookies once checked in , comfy bed
Michael
Michael, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 6, 2024
Nice room but there wasn’t enough towels and gowns for the amount of people. We also didn’t get offered a cookie when we arrived.
Laura
Laura, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 4, 2024
dave
dave, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 3, 2024
Alicia
Alicia, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 30, 2024
Customer service issues
First was the reception lady who assisted my check in, it was terrible because i feel that i am not welcome to the place. No greetings and is not approachable. but when I finished she politely greeted other guest next to me. (White guest).
Same happened when i had my breakfast a different lady who's in the front desk of restaurant. It seems that they are only pleasant with white people . The customer service is terrible when it comes to me
Crismel
Crismel, 2-night business trip
Verified Hotels.com guest review
2/10 Poor
Oct 28, 2024
James
James, 1-night trip
Verified Hotels.com guest review
6/10 Good
Oct 28, 2024
Good hotel but not for families.
Hotel is lovely, but got caught out by the 16 age limit for kids to use the pool. I understand the reasons why but this wasn't clearly indicated on the Hotels.com Web page. If it was we would have chosen the mecure down the road which is much cheaper and pool for all. Had 2 very disappointed kids.