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Sheraton Santiago Hotel and Convention Center

4.0 star property
Winery hotel with outdoor pool, connected to the convention center, near Costanera Center

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Photo gallery for Sheraton Santiago Hotel and Convention Center

Exterior
Indoor pool, outdoor pool
Presidential Suite, 1 King Bed, City View | Premium bedding, Select Comfort beds, minibar, in-room safe
Presidential Suite, 1 King Bed, City View | Premium bedding, Select Comfort beds, minibar, in-room safe
Meeting facility
At the heart of Santiago, Sheraton Santiago Hotel and Convention Center offers a vibrant retreat. Relax in the sauna or steam room, then grab a bite at one of 4 on-site restaurants serving international cuisine. With an indoor pool, outdoor pool, garden and free public WiFi you'll feel right at home.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Ski facilities
  • Electric vehicle charging point
  • Airport transfer
  • Bar
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and 3 bars/lounges
  • Indoor pool and outdoor pool
  • Breakfast available
  • Ski storage
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • Children's pool
  • Pool bar
  • 24-hour room service

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Private bathroom
  • Premium TV channels
  • Garden
The current price is $125
$125 per night
May 17 - May 18

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Superior Room, 2 Twin Beds, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Twin Beds, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | Premium bedding, Select Comfort beds, minibar, in-room safe

Club Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Select Comfort bed
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed | Living area | 32-inch flat-screen TV with cable channels, TV, pay movies

Executive Suite, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Select Comfort bed
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 2 Twin Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, City View

Presidential Suite, 1 King Bed, City View | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Presidential Suite, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Terrace, City View (Terrace)

Club Suite, 1 King Bed, Terrace, City View (Terrace) | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Club Suite, 1 King Bed, Terrace, City View (Terrace)

Highlights

Terrace
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Pool View

Club Suite, 1 King Bed, Pool View | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Club Suite, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Select Comfort bed
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • Sleeps 2
  • 1 King Bed

Similar properties

Interior detail

Ola Santiago Providencia, Tapestry Collection by Hilton

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
9.2 out of 10, Wonderful, 509 reviews
The price is $102
$102 per night
May 21 - May 22
Ola Santiago Providencia, Tapestry Collection by Hilton
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About the neighborhood

Map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742

What's nearby

  • Costanera Center - 18 min walk - 1.5 km
  • Plaza de Armas - 4 min drive - 4.1 km
  • Medical Center Hospital Worker - 5 min drive - 4.1 km
  • Parque Arauco Mall - 6 min drive - 5.3 km
  • San Cristobal Hill - 11 min drive - 5.5 km

Getting around

  • Santiago Intl. Airport (SCL) - 22 min drive
  • Hospitales Station - 6 min drive
  • Parque Almagro Station - 7 min drive
  • Matta Station - 7 min drive
  • Pedro de Valdivia Station - 14 min walk
  • Manuel Montt Station - 14 min walk
  • Los Leones Station - 16 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Lobby Bar - ‬2 min walk
  • ‪Lusitano - ‬8 min walk
  • ‪El Ancla - ‬10 min walk
  • ‪El Cid - ‬2 min walk
  • ‪Cafetería Nicolás - ‬7 min walk

About this property

Sheraton Santiago Hotel and Convention Center

At Sheraton Santiago Hotel and Convention Center, you'll be just a 5-minute drive from Costanera Center and Plaza de Armas. After hanging out at the outdoor pool or indoor pool, guests can grab a bite to eat at El Jardin Coffee Shop, one of 4 restaurants, which serves international cuisine and is open for lunch and dinner. Other highlights include 3 bars/lounges, a poolside bar, and a fitness center. Fellow travelers love the helpful staff. The property is just a short walk to public transportation: Pedro de Valdivia Station is 14 minutes and Manuel Montt Station is 14 minutes.

Languages

English, French, Italian, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 379 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome
    • Off-leash area available
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • WiFi and wired internet access in rooms*
LOCAL_PARKING

Parking

    • Onsite self parking (CLP 15000 per day)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Offsite

    • Area shuttle within 50 km*
DONE

Other information

    • Smoke-free property
    • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–11:30 AM
  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Skiing nearby

Working away

  • Business center
  • Meeting room
  • Conference space (7578 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals
  • Ski storage

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Wheelchair-accessible bathroom vanity
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Low-height counter/sink
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Transfer shower

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Select Comfort mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Recycling

Special features

Dining

El Jardin Coffee Shop - This coffee shop specializes in international cuisine and serves lunch, dinner, and light fare.
El Bohio - This poolside restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
Lobby Bar - This cocktail bar serves light fare only. Happy hour is offered. Open daily.
El Cid Restaurant - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open select days.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Optional extras

  • WiFi is available in guestrooms for CLP 7240 per day (rates may vary)
  • Wired internet access is available in guestrooms for CLP 7240 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately CLP 11000 for adults and CLP 11000 for children
  • Airport shuttle service is offered for an extra charge of CLP 35000 per vehicle (one way)
  • Area shuttle service is offered for an extra charge

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Children & extra beds

  • Rollaway beds are available for CLP 30000.0 per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CLP 81000 per pet, per stay

Parking

  • Self parking costs CLP 15000 per day

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

Does Sheraton Santiago Hotel and Convention Center offer free cancellation for a full refund?

Yes, Sheraton Santiago Hotel and Convention Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sheraton Santiago Hotel and Convention Center?

Yes, there's an indoor pool, an outdoor pool, and a children's pool.

Are pets allowed at Sheraton Santiago Hotel and Convention Center?

Yes, cats and dogs are welcome. There's a charge of CLP 81000 per pet, per stay. Service animals are exempt from fees. Dog exercise areas are available.

Is parking offered on site at Sheraton Santiago Hotel and Convention Center?

Yes. Self parking costs CLP 15000 per day. Electric vehicle charging is available.

Is airport shuttle service offered by Sheraton Santiago Hotel and Convention Center?

Yes, an airport shuttle is available. The charge is CLP 35000 per vehicle one way.

What are the check-in and check-out times at Sheraton Santiago Hotel and Convention Center?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Sheraton Santiago Hotel and Convention Center and nearby?

Have fun during the warmer months with activities such as cycling. Enjoy a swim in the indoor and outdoor pools after a day out and about. Sheraton Santiago Hotel and Convention Center also has 3 bars and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Sheraton Santiago Hotel and Convention Center?

Yes, there are 4 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.

What's the area around Sheraton Santiago Hotel and Convention Center like?

Sheraton Santiago Hotel and Convention Center is a short 18-minute walk from Costanera Center and 9 minutes' walk from Santiago Metropolitan Park.

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Sheraton Santiago Hotel and Convention Center Reviews

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Service staff
Room
Food
Restaurant
Location
Breakfast
Airport
Bathroom
Bed
Taxi

What guests liked

  • The pool area was lovely and enjoyable, with great service and comfortable surroundings. (5 reviews)
  • Breakfast was consistently described as excellent, outstanding, and exceptional. (5 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Beautiful resort-like property.
Bonnie, 1-night trip

10/10 Exceptional

Nice pool and friendly staff. The hotel needs some fresh up renovations.
DANIEL, 2-night trip

10/10 Exceptional

Recommendation for the Sheraton Santiago

The property is spotless and well maintained, all the personnel is courteous and eager to help and go out the normal to make you feel welcomed. The bed is comfortable and spotless. The food and attention at the different restaurants are excellent. In short top notch and a bargain for the price.
Candido, 1-night trip

10/10 Exceptional

Excelent place
Carolina Beatriz, 5-night trip

8/10 Very good

No complaints a very nice hotel and pool area.
Andrew, 8-night trip

10/10 Exceptional

Staff were great and they spoke English and Spanish. Great views and in a safe neighborhood.
brandan, 9-night trip

10/10 Exceptional

Great outdoor speace.

The grounds are great at the hotel. Pools, lots of shade and comfortable.
Crystal, 2-night trip

10/10 Exceptional

I ALWAYS STAY IN THIS HOTEL...AM A REGULAR CUSTOMER... I LOVE THIS HOTEL...
jorge, 3-night trip

8/10 Very good

Great location and good customer service. Breakfast buffet was exceptional!
Vinita, 2-night trip

10/10 Exceptional

English speaking staff
Fred, 6-night trip

10/10 Exceptional

Set in a beautiful setting, it is more like a resort than a city-based hotel. Staff were all wonderful. We had a lively stay.
Victoria, 2-night trip

10/10 Exceptional

Great place to stay with great staff
Heidi, 1-night trip

8/10 Very good

A nice place to stay in Santiago.
Remetta, 3-night trip

10/10 Exceptional

AC issue

We could not turn on the air conditioner, so I called guest services. A maintenance man came up within 5 minutes and got the air conditioner running. We were very grateful.
Sally, 1-night trip

10/10 Exceptional

I had a great stay, it was my home away from home for the work week in Santiago.
Paula, 4-night trip

10/10 Exceptional

Enjoyed our stay

Enjoyed our stay here. Obviously the hotel is American in style, it did seem a little dated but the rooms were good, clean and with an excellent view. Check in was slow with a queue but staff were pleasant and helpful. The pool is lovely and we enjoyed relaxing there, the pool food service was excellent though the towel service was poor and unfriendly. Signposting and information in the hotel seems to be lacking, we had to ask for the Club lounge and hunt down various other areas, we could not find restaurant menus online and the concierge could not offer us any when we were trying to decide where to eat. I am happy to give this hotel full marks as it is good and we enjoyed our time here but I do feel that some aspects would benefit from attention.
Karen, 3-night trip

10/10 Exceptional

Excelent

It was a excelent expience and comfortable
3-night trip

4/10 Fair

Noisy and annoying

Hours and hours of endless drilling and noise at the pool….ridiculous
Lisa, 2-night trip

10/10 Exceptional

Incredible staff in a beautiful place
Donald, 1-night trip

10/10 Exceptional

i like the hotel and all the service people i like the spa the pool the restaurant my room cleaning every day i give them one hundered percent
AKRAM, 14-night trip

10/10 Exceptional

Very impressed by both the Sheraton and Santiago. The hotel was in a great location and service was first class and friendly!
John, 1-night trip

10/10 Exceptional

Our stay at the Sheraton was wonderful.
Joseph, 2-night trip

10/10 Exceptional

Great
LUCIANO, 3-night trip

10/10 Exceptional

A wonderful stay near Immaculate Conception

A beautiful hotel and pool area. Wonderful rooms with all the amenities. The breakfast buffet was outstanding! Food and beverage service was great. The concierge told us about getting to the Immaculate Conception and the Japanese Garden that were nearby.
NANCY, 1-night trip

10/10 Exceptional

Location was fantastic with beautiful pool and grounds! Staff always helpful and pleasant. Easy walk to grab a Starbucks or a meal. Uber convenient and fast. We walked up to the top of San Cristobel Hill from the hotel. Really enjoyed our stay!
Birgitte, 2-night trip