2/10 Poor
Aug 17, 2024
Dislike-
The security safe was broken.
Mold in ceiling.
Phone line didn’t work
Water just completely shut off during mid shower. They didn’t offer much apologies or resolution,
In the restaurant, no AC, super humid with plenty of flies on expose food and mosquitos. Super slow service and not friendly or happy waiters.
Water was unclean- got travelers diarrhea on day 3 out of 9 days stay. Management was a ghost- refuse to let us cancel our reservation. Would not recommend!!!! Is not ViP or 5 star. I’ve stay in 3 star hotels and they were so much better.
We got bait and switch for first two nights for a lesser value hotel with difference of 1000 peso a night. When ask, they didn’t know what to say or do. Complete guessing game. Zero transparency. Witnessed that they did it to another couple. This hotel is a disaster.
Sook Ling
Sook Ling, 9-night romance trip
Verified Expedia guest review