No. 999, Mu Zhou Road, Thousand Island Lake Town, Chunan County, Hangzhou, Zhejiang, 311700
What's nearby
Qiandao Lake - 3 min walk
Xiyuan Wharf - 11 min drive
Qiandaohu National Forestry Park - 13 min drive
Weiping Ferry Terminal - 16 min drive
Xin'an Dam - 34 min drive
Getting around
Hangzhou (HGH-Xiaoshan Intl.) - 117 min drive
Restaurants
红红汤瓶馆 - 4 min drive
千岛湖钓鱼岛 - 7 min drive
金风农庄 - 5 min drive
千岛湖东庄大酒店 - 13 min drive
杭州淳安千岛湖湖心亭度假村 - 6 min drive
About this property
Hotel Karen
A great choice for a stay in Hangzhou, Hotel Karen features a marina. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at 千岛湖餐厅, one of 2 restaurants, which serves Chinese cuisine and is open for breakfast, lunch, and dinner. A poolside bar, a fitness center, and a sauna are other highlights at this luxurious hotel.
Languages
Chinese (Mandarin), English
At a glance
Hotel size
98 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: noon
Express check-out available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free secured onsite self parking
Wheelchair-accessible parking on site
Onsite parking limited
Electric vehicle charging point on site
Height restrictions apply for onsite parking
Onsite garage
Other information
Designated smoking areas
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7:00 AM–10:00 AM
2 restaurants
Bar/lounge
Poolside bar
Barbecue grills
Private dining
Traveling with children
Children's pool
Playground
Grocery/convenience store
Children's games
Toys
Lifeguard on site
What to do
Boat tours
Personal watercraft (motorized)
Shopping
Working away
Business center
4 meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free bicycle rentals
Pool loungers
Pool umbrellas
Romance packages
Facilities
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Library
Fitness center
Seasonal outdoor pool
Designer stores on site
Marina
Sauna
Wine tasting room
Comprehensive food waste policy
Comprehensive recycling policy
Dock
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Raised toilet seat
Bathroom emergency pull cord
Well-lit path to entrance
Room amenities
Be entertained
43-inch LCD TV
Cable TV channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Children's slippers
Sleep well
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Pillowtop mattress
What to enjoy
Balcony or patio
Individually furnished and decorated
Freshen up
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Bulk dispenser for toiletries
Special features
Dining
千岛湖餐厅 - This poolside restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.
咖啡亭 - This bar overlooks the garden.
Fees & policies
Refundable deposits
Deposit: CNY 3000.0 per night
Optional extras
Full breakfast is offered for an extra charge of approximately CNY 160 per person
Parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 8:00 PM
The seasonal pool is open from June to September
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a security system on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Also known as
Hotel Karen Hangzhou
Karen Hangzhou
Hotel Karen Hotel
Hotel Karen Hangzhou
Hotel Karen Hotel Hangzhou
Frequently asked questions
Does Hotel Karen offer free cancellation for a full refund?
Yes, Hotel Karen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Karen?
Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Hotel Karen?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Karen?
Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
What are the check-in and check-out times at Hotel Karen?
Check-in start time: 2:00 PM; Check-in end time: noon. Check-out time is noon. Express check-out is available.
What is there to do at Hotel Karen and nearby?
Have fun with onsite activities like cycling and boat tours. Enjoy amenities like a seasonal outdoor pool, a sauna, and a fitness center. Hotel Karen also has a picnic area and a garden.
Are there restaurants at or near Hotel Karen?
Yes, there are 2 onsite restaurants, featuring Chinese cuisine, garden views, and poolside dining.
Does Hotel Karen have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Hotel Karen like?
Hotel Karen is located a short 3-minute walk from Qiandao Lake.
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10/10
Cleanliness
9.4/10
Staff & service
10/10
Amenities
9.4/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
10/10 Exceptional
Jun 11, 2023
YANG
YANG, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Jul 27, 2021
This hotel has its unique design and is full of its own friendly culture. It is a little bit far from the downtown area but because of that it is located in a quite environment. I can see the staff members tried their best to serve and they should be recognized.