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Hotel Blue Star Cancun

3.5 star property
Hotel with 2 bars/lounges, near Plaza 28

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Blue Star Cancun

Exterior
Outdoor spa tub
Lobby sitting area
Reception
Bathroom sink

Reviews

8.0 out of 10

Very good

Popular amenities

  • Airport transfer
  • Bar
  • Free breakfast
  • Pool
  • 24/7 front desk
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Spa tub
  • Pool bar
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
Feel at home
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room

Deluxe Room | Private spa tub

Deluxe Room

Highlights

Air conditioning
TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
Free bottled water
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room

Highlights

Air conditioning
TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
Free bottled water
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room

Highlights

Air conditioning
TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
Free bottled water
  • Sleeps 4
  • 2 Double Beds

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Pool
Free breakfast
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8.8 out of 10, Excellent, (2281)
The price is $126
includes taxes & fees
$101 per night
Jan 15 - Jan 16, 2025
Residence Inn by Marriott Cancun Hotel Zone
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About the neighborhood

Map
102 Palenque 26, Cancun, QROO, 77509

What's nearby

  • Plaza 28 - 10 min walk - 0.9 km
  • Las Palapas Park - 18 min walk - 1.5 km
  • Plaza Las Americas - 4 min drive - 3.2 km
  • Cancun Mall - 5 min drive - 3.3 km
  • Puerto Cancun Marina Town Center - 5 min drive - 4.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Tacos Rigo - ‬2 min walk
  • ‪Burger St. - ‬5 min walk
  • ‪La Patrona Cocina Urbana & Tacos - ‬5 min walk
  • ‪Checándole - ‬5 min walk
  • ‪Jugos Verdes - ‬7 min walk

About this property

Hotel Blue Star Cancun

Hotel Blue Star Cancun features a rooftop terrace and puts you within a 15-minute walk of Plaza 28. The restaurant is a perfect spot to grab a bite to eat, and you can unwind with a drink at one of the 2 bars/lounges or visit the spa tub for a relaxing end to the day. An outdoor pool, a poolside bar, and a snack bar/deli are other features.

Languages

English, Spanish

At a glance

Hotel size

  • 14 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The property charges 5 percent for credit card payments
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (11 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

  • Free onsite self parking
  • Onsite parking limited
  • Onsite carport

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • Mosquito nets
  • An outdoor pool
  • Spa tub
  • 24-hour pool access

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 40-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 450 per vehicle. Maximum occupancy 2
  • Credit card charges are subject to an extra charge of 5 percent

Pool, spa, & gym (if applicable)

  • Pool open 24-hours

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Blue Star
Hotel Blue Star
Blue Star Cancun
Hotel Hotel Blue Star Cancun Cancun
Cancun Hotel Blue Star Cancun Hotel
Hotel Hotel Blue Star Cancun
Hotel Blue Star Cancun Cancun
Blue Star
Hotel Blue Star Cancun Hotel
Hotel Blue Star Cancun Cancun
Hotel Blue Star Cancun Hotel Cancun

Frequently asked questions

Does Hotel Blue Star Cancun offer free cancellation for a full refund?
Yes, Hotel Blue Star Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Blue Star Cancun?
Yes, there's an outdoor pool. Guests have 24-hour pool access.
Are pets allowed at Hotel Blue Star Cancun?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Blue Star Cancun?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Hotel Blue Star Cancun?
Yes, an airport shuttle is available. The charge is MXN 450 per vehicle.
What are the check-in and check-out times at Hotel Blue Star Cancun?
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is noon. Express check-in and check-out are available.
Is there an onsite casino at Hotel Blue Star Cancun?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and PlayCity Casino (4-min drive) are both nearby.
What is there to do at Hotel Blue Star Cancun and nearby?
Hotel Blue Star Cancun has 2 bars and an outdoor pool, as well as a spa tub.
Are there restaurants at or near Hotel Blue Star Cancun?
Yes, there's an onsite restaurant.
What's the area around Hotel Blue Star Cancun like?
Hotel Blue Star Cancun is in Downtown Cancun, a short 10-minute walk from Plaza 28 and 18 minutes' walk from Las Palapas Park.

Reviews

8.0

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Good

Family vacay in Mexico
The hotel was nice but there was only a pool and no other amenities. We were also supposed to picked up from the airport but when I called the hotel I could not get through to anyone. We ended up taking a bus and a taxi at 10 pm at night.
Sheree, 7-night family trip
Verified Hotels.com guest review

8/10 Very Good

This hotel has unique and unusual rooms. They make really good pizza and salads, with good service. There's a lot of stairs and it takes energy to get around in the neighborhood. It's not a resort experience, but the pool is nice. I'm worried about the tortoise they keep in the lobby.
Theresa, 3-night romance trip
Verified Expedia guest review

2/10 Poor

no elevator, we were on top floor, one of our room's toilet did not flush, other room had loose sliding balcony door with 1/4" gaps that rattled with wind and let in hot air and noise, located on super busy noisy street, no closet or storage space, exposed drywall, room key worked on multiple doors, grease ants in room, surrounding area had minimal services/restaurants, minimal amenities
Sandra, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything in Cancun is much more expensive than in the past. This hotel has good rates, but poor cleanliness. When we got into our room we saw hair on the floor. When we left during the day, we asked staff to empty our garbage (they give you one small garbage bin for the whole room and you put your toilet paper in it, too). They didn’t empty our trash. Breakfast is stale cereal, juice, coffee, toast and fruit. We paid extra for chilaquiles which weren’t spicy like they should be. Hair dryer is super hot, I couldn’t use it. Hot water was great, good counter space. You can hear other people in the hotel because there’s glass doors and windows in the hotel room. No fan in the bathroom.
Catherine, 2-night family trip
Verified Expedia guest review

4/10 Fair

Joey, 3-night trip
Verified Expedia guest review

2/10 Poor

Very courteous staff and went out of their way to help Water went out for the evening and even when on the water smelled. Not acceptable
Maria, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Great staff and good breakfast
Iris Cassandra, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve.
Angel, 8-night family trip
Verified Expedia guest review

2/10 Poor

Carlton, 3-night trip
Verified Expedia guest review

8/10 Very Good

vishnu, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Thomas, 1-night trip
Verified Hotels.com guest review

6/10 Good

The only reason I didn't leave a lower review is because the staff was so friendly. For what they're charging the water pressure and the shower was terrible, The faucet barely worked. The toilet barely flushed it looked nice inside but nothing worked as it should
Verified Expedia guest review

8/10 Very Good

Gary, 7-night trip
Verified Hotels.com guest review

8/10 Very Good

Good service !! Little noise but so good Rooms
Willey, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Cute inexpensive spot in the city
A one night stay before we flew home early… the room was very small, ants all over the one surface a desk… the bed covers had stains… but the bathroom was really nice, updated and clean. The hotel itself is a cute place. Restaurant on site with a small menu…. A few options for local bites walking distance.
Hannah, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This was really very goid place to stay, comfortable beds, clean, friendly staff, we had roof top room and it was the best ever
Anita, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Great place to stay in cancun to avoid the main area when flying in or out of airport
R, 1-night trip
Verified Hotels.com guest review

4/10 Fair

They had special events for people from outside of the hotel. Playing music and hanging out until 3am. Guests couldn’t sleep until people leave the party. It wasn’t communicated at the time I booked the hotel. I wouldn’t book if I knew those kind of party is in their schedule.
Mosen, 7-night trip
Verified Expedia guest review

6/10 Good

Budget friendly and ok location.
The good: People were friendly and prompt to answer request. The room bed seemed clean and the mini fridge was empty for use. The price was very budget friendly n near a couple of shopping areas, one modern and one for "artesanias" The Bad. The internet password was wrong. The bathroom was not fully clean and there was mold on the walls. The shower head is located at the corner where 2 walls meet with the head only about a foot long, which made showering difficult even for a small skinny person. Last, the place is very very loud. The large TV on the pool area is so loud I had to ask nightly to turn it down. The walls are kind of thin.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice for the price and size.
Emanuel Andrade, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Very nice staff
Veronica M, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Wonderful and Clean!
We highly recommend the Hotel Blue Star Cancun! Beautiful and very clean with great service as we arrived late in the evening from our flight. Bed and pillows were comfortable and the AC works great. We had a nice wrap around bacony with a city view. The pool is small but adorable...we didn't have time to use it but it looked very clean...fun for kids too. Best to buy more water when you check in as there are only 2 bottles provided in the room. Breakfast was good... your basic continental but you can order off their menu too. FYI there are no elevators so be prepared to possibly walk up several flights of stairs to get to a room with a view of the city. They arranged for a taxi to take us to the ferry to stay in Isla Mujeres for a few days. We go back in a couple days to spend the night to catch an early flight the next morning. Overall very happy with our choice!
1-night trip
Verified Hotels.com guest review

8/10 Very Good

Nice clean rooms. The room facing the swimming pool could be noisy, I got an other room that was more quiet.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The manger was very helpful
1-night family trip
Verified Expedia guest review