I stayed in a hotel right across the street from Hotel Madeiro in August 2024, and it was a lovely experience. The Poblado neighborhood in Medellin is fancy, pretty, and it's where all the tourists like to stay. It's upscale. I assumed a hotel directly across the street would be the same. In December 2024, I stayed at Hotel Madeiro. No one at the front desk spoke English. They would never answer the phone. I reserved a car to pick me up from the airport a week in advance. They never answered the phone when I was ready to be picked up from the airport. They didn't even respond to my texts. Because of that, I had to pay an additional $20,000 Colombian Pesos to get to the hotel. I was livid. When I got to the hotel, they didn't care, Because no one spoke English, trying to convey what happened was excrutiating. I DO NOT recommend staying there. Most of the rooms don't have windows. The carpet was dirty. The rooms felt damp. I tried to save money & I was burned.