Stayed here for business for a couple of nights. Location is great, however, that’s where it stops. The carpets in the corridor on level 2 are quite stained, and look quite dirty. There are lots of cut outs that have been replaced that looks tatty. A so called superior room is simple at best, from amenities, lighting configurations and bathroom layout. No heated towel rails or heated mirrors. When you purchase a superior room and pay £180 a night, I don’t think a complimentary bottle of water would absorb all their profit. Unfortunately for me, I had an isolated unpleasant experience in the restaurant with an arrogant student type waiter who clearly does not understand customer service.