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SureStay Hotel by Best Western Santa Cruz

2.5 star property
Hotel with outdoor pool, near Santa Cruz Beach Boardwalk

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Hotel by Best Western Santa Cruz

Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Outdoor pool, open 9 AM to 10 PM, pool umbrellas
Lobby
Lobby
Exterior

Reviews

6.4 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Non-smoking
    Non-smoking
  • 24/7 front desk
    24/7 front desk
  • Free parking
    Free parking
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Breakfast available
  • Seasonal outdoor pool
  • 24-hour front desk
  • Vending machine
  • TV in a common area
For families
  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
The price is $92
includes taxes & fees
$80 per night
Nov 19 - Nov 20

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Microwave
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Microwave
  • Sleeps 4
  • 2 Double Beds

Similar properties

Property grounds
Continental Inn
Pool
Pet friendly
Free parking
Free WiFi
7.8 out of 10, Good, (1002)
The price is $89
includes taxes & fees
$77 per night
Dec 8 - Dec 9
Continental Inn
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About the neighborhood

Map
516 Water St, Santa Cruz, CA, 95060

What's nearby

  • Ocean Street - 2 min walk
  • Pacific Avenue - 9 min walk
  • Santa Cruz Wharf - 3 min drive
  • Santa Cruz Beach Boardwalk - 4 min drive
  • Mystery Spot - 7 min drive

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 22 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 41 min drive
  • Monterey Peninsula Airport (MRY) - 50 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Mariannes Ice Cream - ‬5 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Taqueria Los Pericos - ‬8 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

At SureStay Hotel by Best Western Santa Cruz, you'll be within a 10-minute drive of Monterey Bay and Santa Cruz Beach Boardwalk. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks. Also, Mystery Spot and Capitola Beach are within a short drive. Fellow travelers love the helpful staff.

Languages

English, Hindi, Spanish

At a glance

Hotel size

  • 50 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Express check-out available
  • Early check-in subject to availability
  • Check-out time is 11 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • An adult age 18 or older must assume all liability for the booking
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 50+ Mbps)

Parking

  • Free uncovered onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Self-serve breakfast (surcharge) each morning 7:00 AM–9:30 AM

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby
  • Golfing nearby
  • Sailing nearby

Services

  • 24-hour front desk
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Television in common areas
  • An outdoor pool
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 40-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)
  • Free local calls
  • Desk chair

Food and drink

  • Mini-fridge
  • Microwave

More

  • Daily housekeeping
  • Energy-saving switches
  • LED light bulbs
  • Recycling

Fees & policies

Refundable deposits

  • Deposit: USD 100 per stay

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 30.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9 AM to 10 PM
  • The seasonal pool is open from March to October

Policies

This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).
Masks are required in public areas for unvaccinated guests.

Also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

Is there a pool at SureStay Hotel by Best Western Santa Cruz?
Yes, there's an outdoor pool. Guests have pool access from 9 AM to 10 PM.
Are pets allowed at SureStay Hotel by Best Western Santa Cruz?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at SureStay Hotel by Best Western Santa Cruz?
Yes, there's free self parking. Free RV/bus/truck parking is available.
What are the check-in and check-out times at SureStay Hotel by Best Western Santa Cruz?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Express check-out and contactless check-out are available.
What is there to do at SureStay Hotel by Best Western Santa Cruz and nearby?
Have fun with nearby activities such as sailing and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a seasonal outdoor pool.
What's the area around SureStay Hotel by Best Western Santa Cruz like?
SureStay Hotel by Best Western Santa Cruz is in Westside Santa Cruz, a short 2-minute walk from Ocean Street and 9 minutes' walk from Pacific Avenue.

Reviews

6.4

Good

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Very Good

Hotel with potential
Shailesh (sorry not sure about spelling) , gentleman at front desk and at breakfast too was great- friendly, helpful and welcoming . The room was fine except for some irregularities eg. The curtains were not all hanging properly , parts were off the rods which made the room look sloppy and unattended to, the white (soap scum) residue on handrail in shower, gaping hole in sink where stopper would be … - basically details that could pull the room together to complement the great service provided by Shailesh
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Warm, Comfortable Stay for UC Santa Cruz Drop-off
I recently stayed here while dropping my daughter off at UC Santa Cruz, and I couldn't have been more pleased with the experience. The staff were incredibly friendly and accommodating, allowing me to check in a bit early, which made my busy schedule a lot easier. The room itself was just as advertised—clean, comfortable, and quiet, providing a relaxing space to unwind after a long day. The attention to detail and welcoming atmosphere made my stay feel pleasant and stress-free. Overall, it was the perfect base for a memorable trip to Santa Cruz, and I'd happily stay here again.
James, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jer, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Juan L, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Neighbor was awake all night making a noise place. It was dirty. I tried to get my received in the morning. It was nobody to give me the receipt.
Salvador, 2-night trip
Verified Expedia guest review

2/10 Poor

Nathalia, 1-night trip
Verified Expedia guest review

2/10 Poor

Anabel, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Its was under staffed.
Michelle, 1-night family trip
Verified Expedia guest review

6/10 Good

Place was nice only thing I had an issue with was some outlets not working. The mini fridge and microwave were disconnected and nowhere to connect them. Other than that it was nice specially the breakfast they offer was really good!
Ramon, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

George, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Screws on floor in bathroom. TV didn't work. First room was dirty. Switch to another room the AC didn't work. Switched to another one and stepped on a screw bathroom was dirty and TV didn't work
Shyann, 1-night family trip
Verified Expedia guest review

2/10 Poor

Not what I expected
Rarely anyone to ask for assistance at the front desk. Felt like I was staying at a motel. Not what I expected.
Patricia, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

JERLIN, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great staff! Pool was awesome on a hot day.
Chad, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Great service
3-night family trip
Verified Hotels.com guest review

2/10 Poor

i don't even know where to start !!!! this was the most terrible experience iv ever had in a hotel stay ! motel 6 is even better then this place !!!!! we got sent to four different rooms because each room had actual people staying in them , then when they finally gave us a room that didn't have anyone actually in it the room had zero towels !!!! the pillow were little hard balls with cotton , the shower had no shampoo , no conditioner or body wash ! the floor was dirty !!! when we told the staff we needed towels they did not care to accommodate us , it was just awful !!! avoid this place if you can !!! all the staff needs to be replaced i think there is only 1 house keeper . it was just bad !! never again ever !!!
danielle, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Comfortable stay
Perfect for the night.
George, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

M, 2-night trip
Verified Expedia guest review

10/10 Exceptional

3-night business trip
Verified Hotels.com guest review

2/10 Poor

Room was filthy, door wouldn’t lock, hair in the beds. Disgusting. Hotel won’t answer the phone
Sean, 1-night trip
Verified Expedia guest review

8/10 Very Good

Kenia, 1-night trip
Verified Expedia guest review

10/10 Exceptional

M, 2-night trip
Verified Expedia guest review

2/10 Poor

The room was dirty. TV and lights didn'work. No ventilation in the bathroom and the list just goes on.
Beatriz, 1-night trip
Verified Expedia guest review

6/10 Good

Bad service
Room was fine but maybe st of the time there was no one in check in and surface . We have never had this situation before. That service was a D in our experience. As we had to go several times several times to get service.
Marieselda, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Front was friendly. However there was no hot water on one of the days in the morning that we stayed there.
Erika, 2-night family trip
Verified Expedia guest review

General property information

Travelers Say
"The kids loved the pool and enjoyed it more after knowing it was heated."
Reasons to Book
Property Cleanliness & Room Cleanliness
Check-In Time
3:00 PM
Check-Out Time
11:00 AM