In the heart of Chester, The Hotel Chester offers a warm welcome with a cozy lobby fireplace. Stay connected with in-room WiFi and enjoy express check-out, concierge services, and helpful staff who have left a lasting impression on previous guests.
The Hotel Chester offers a great location, putting you within a 15-minute walk of Chester City Walls and Chester Racecourse. This luxurious hotel is also within a short drive of Chester Zoo and Cheshire Oaks Designer Outlet. Fellow travelers say great things about the helpful staff.
Languages
English, Italian, Spanish, Welsh
At a glance
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Hotel size
16 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Express check-out available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:00 AM
Contactless check-out available
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Special check-in instructions
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
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Required at check-in
Debit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No onsite parking
DONE
Other information
Smoke-free property
Property amenities
Services
24-hour front desk
Concierge services
Luggage storage
Romance packages
Facilities
Fireplace in lobby
Room amenities
Be entertained
32-inch Smart TV
Digital TV channels
Home comfort
Heating
Portable fan
Minibar
Electric kettle
Iron/ironing board
Sleep well
Turndown service
Select Comfort mattress
Bed sheets provided
Freshen up
Designer toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Free WiFi
Food and drink
Champagne service
Mini-fridge
Microwave
Kitchenette
Stovetop
Toaster
Cookware, dishes, and utensils
More
Daily housekeeping
Guidebooks/recommendations
Local maps
Fees & policies
Refundable deposits
Deposit: GBP 1 per accommodation, per stay
Optional extras
Late check-out can be arranged for an extra charge of GBP 30
Pets
Service animals exempt from fees
Pet deposit: GBP 1 per stay
Pets are allowed for an extra charge of GBP 30 per pet, per stay
Policies
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International
Cashless transactions are available.
Property Registration Number 00000000
Also known as
The Hotel Chester Hotel
The Hotel Chester Chester
The Hotel Chester Hotel Chester
Frequently asked questions
Does The Hotel Chester offer free cancellation for a full refund?
Yes, The Hotel Chester does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Hotel Chester?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of GBP 30 per pet, per stay, and there's also a deposit of GBP 1 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at The Hotel Chester?
Sorry, there's no onsite parking at The Hotel Chester.
What are the check-in and check-out times at The Hotel Chester?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of GBP 30. Express check-out and contactless check-out are available.
Does The Hotel Chester have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a stovetop, a microwave, and cookware.
What's the area around The Hotel Chester like?
The Hotel Chester is in the heart of Chester, a short 11-minute walk from Chester City Walls and 12 minutes' walk from Chester Racecourse.
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The Hotel Chester Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.8/10
Staff & service
9.0/10
Amenities
9.6/10
Property conditions & facilities
9.0/10
Eco-friendliness
Popular mentions
Service staff
Room
Location
Apartment
Bed
Kitchenette
Lobby
Restaurant
Bathroom
Parking
What guests liked
Parking was conveniently located next door and easily accessible. (4 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
May 24, 2025
Great place
Fabulous stay! Upgraded to Moneypenny and didn’t disappoint. Gorgeous room … loads of space.
Felt totally spoilt
Judith
Judith, 1-night trip
10/10 Exceptional
Dec 21, 2024
Absolutely stunning stay from arrival to departure. We will definitely be visiting again
Andrew
Andrew, 1-night trip
10/10 Exceptional
Jan 5, 2025
Loved staying here and got a free upgrade!
Sian
Sian, 1-night trip
10/10 Exceptional
Nov 16, 2024
Amazing property and staff
Andraya
Andraya, 2-night trip
10/10 Exceptional
Jul 25, 2024
Excellent hotel and great staff
Angus
Angus, 1-night trip
10/10 Exceptional
Jul 13, 2024
Great location, stayed in a suite which had everything we needed
Philip
Philip, 1-night trip
10/10 Exceptional
Apr 25, 2024
Very nice and comfortable hotel with a great location.
Thomas
Thomas, 4-night trip
10/10 Exceptional
Oct 27, 2024
Amazing! The place to stay in Chester!
What a fantastic place to stay! They staff are so loving and caring and made our wedding stay the best it possibly could be! They were so accompanying for me and my wife, kept us informed before and during our entire stay as well!
HARVEY
HARVEY, 2-night trip
10/10 Exceptional
Aug 25, 2024
Great place to stay in central Chester.
Great little boutique aparthotel. Friendly staff clean spacious rooms. Great location right in heart of Chester & next to Grosvenor shopping centre car park.
Helen
Helen, 1-night trip
10/10 Exceptional
Jul 22, 2024
Great hotel in the city centre the room was fantastic, modern and clean,
All the staff were fab.
Brett
Brett, 1-night trip
10/10 Exceptional
Feb 23, 2024
Great facilities, very clean and great location for restaurants.
Suzanne
Suzanne, 1-night trip
10/10 Exceptional
Aug 6, 2024
Wonderful little hotel. Our family of four stayed in the Zoo room for one night and found it comfortable and well-priced, with unique decor that made it stand out from bland chain hotels. Friendly staff.
Andrew
Andrew, 1-night trip
10/10 Exceptional
Nov 24, 2024
Hotel and staff brilliant, pub next door noisy, smoking outside stinking the area in front of the hotel, cigarette butts and beer bottles left, vomit on pavement from the church bar across the road, real shame as the hotel and stay was faultless 👍
Nigel
Nigel, 2-night trip
10/10 Exceptional
Apr 13, 2024
Great staff and room
AJ
AJ, 1-night trip
10/10 Exceptional
Jul 12, 2024
This place is AMAZING!
Spotlessly clean, comfortable and everything you need.
Staff are brilliant and great value for money!
Damien
Damien, 2-night trip
10/10 Exceptional
May 4, 2024
We loved this hotel. It was roomy, comfortable, and nicely decorated. The staff were friendly and helpful.
Christopher
Christopher, 1-night trip
10/10 Exceptional
Aug 27, 2024
Central location, well presented and spotlessly clean. Chloe on reception was a credit to the organisation, she made us feel welcomed and we would definitely return.
Sian
Sian, 1-night trip
10/10 Exceptional
Aug 20, 2024
Fabulous hotel
Love, love, love this hotel. Was our second time staying here, both times in the Secret Garden room. Very spacious, comfortable bed, quiet room, fab separate living area. Kitchenette is a real bonus. Fab fire in the bedroom too.
Will certainly stay here again and maybe try a different room next time 🙂
J G
J G, 2-night trip
10/10 Exceptional
Aug 7, 2022
Beautiful apartment in perfect location, loved our stay
Deborah
Deborah, 1-night trip
10/10 Exceptional
Sep 4, 2024
Lovely stay in the tree house, amazing living area with huge chill out sofa and tv, lovely rooms and huge copper bath in one of the bathrooms.
We will be returning
Gary
Gary, 1-night trip
10/10 Exceptional
Aug 13, 2022
Good place to stay
Really good, spacious suite, location is excellent
Verified traveler
3-night trip
10/10 Exceptional
Jul 7, 2023
Great hotel and value for money
Service was fantastic
Luke
Luke, 1-night trip
10/10 Exceptional
Sep 11, 2022
Simply great place
Joanne
Joanne, 1-night trip
10/10 Exceptional
Oct 24, 2024
Enjoyable luxury room in the heart of Chester
The receptionist was very friendly and helpful. Given a free upgrade to the spa room which was a nice treat, the room had high-quality furnishings and the spa shower was fun, could do with some instructions on how to use. A little noisy outside in the evening due to location but quiet enough at night. Overall an enjoyable experience
David
David, 1-night trip
10/10 Exceptional
Feb 11, 2024
Fantastic place
Fantastic staff. Superb room. Definitely the only place we’ll stay next time we’re in Chester.