6/10 Good
Nov 23, 2024
Not a great experience
I hope our stay was not indicative of how things typically function at this hotel. When we were there they were in the middle of a renovation and transition but basically none of the amenities were available that were stated in the information. It was a very hot day outside and we wanted to use the boats in the middle of the lake but there was pretty much no guidance on how to do so. When I asked at the front desk they just said it's really hot outside so nobody is out there to help. Which is fair, factually speaking but why they didn't have more information or a sign at least, was surprising to me. Given that Phoenix is unbearably hot several months out of the year I would think they would have some kind of protection or a covered space by the lake . Also the pool was not available for our use due to some kind of maintenance. It just felt like the people at the front desk were more annoyed with me asking questions than helpful. There were also a few items that were not working properly in our room. From the photos and description this hotel over promised and under delivered in my opinion.
Jeffrey
Jeffrey, 2-night family trip
Verified Hotels.com guest review
