After arriving on time to check in at 3pm, we were told that our room was not ready, but would be within 10 minutes. we waited approximately 1.5 hours for our room to be ready. Unfortunately we had a reservation at the Durango Hot Springs from 4:00-6:00 that we had pre-paid, non-refundable, about $75. While we thought that we would have most of an hour to settle in before going to the Hot Springs, we lost out on almost half of our soaking time due to the delayed access to our room.
When we did get to our room there were no towels or drinking cups of any kind, and had to get these ourselves from the lobby and laundry stock room.
In addition to the above issues, the sheets were scratchy and stiff, the guest elephants above us were annoying, and we had someone banging at our door at 6am.