Cartagena de Indias Convention Center - 5 min drive
Getting around
Rafael Nunez Intl. Airport (CTG) - 20 min drive
Airport shuttle (surcharge)
Restaurants
Restaurante Dunia - 3 min walk
Kanuu Restautant (InterContinental) - 2 min walk
Cilantro Cevicheria & Restaurant - 3 min walk
Italian Pizza & Pasta - 1 min walk
El corral Bocagrande - 2 min walk
About this property
ZiOne Luxury Hotel Cartagena
ZiOne Luxury Hotel Cartagena features a rooftop terrace and puts you within a 5-minute walk of Bocagrande Beach. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights include a poolside bar, a snack bar/deli, and a terrace. Fellow travelers say great things about the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
51 rooms
Arranged over 14 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Minimum Spring Break check-in age is 18
Children
Children may not be eligible for complimentary breakfast
Parents must have child's birth certificate and photo ID*
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 7:00 AM–10:00 AM
Restaurant
Bar/lounge
Poolside bar
Room service (limited hours)
Snack bar/deli
What to do
Beach nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
1 building/tower
Built in 100
Safe-deposit box at front desk
Rooftop terrace
Garden
Television in common areas
An outdoor pool
Accessibility
Braille/raised signage
Elevator
Handrails in stairways
Closed captioned TV
Well-lit path to entrance
Room amenities
Be entertained
51-inch flat-screen TV
Satellite TV channels
Home comfort
Air conditioning
Minibar
Iron/ironing board (on request)
Sleep well
Down comforter
Soundproofed rooms
Bed sheets provided
Freshen up
Free toiletries
Hair dryer (on request)
Towels
Toilet paper
Stay connected
Free WiFi
Free local calls
More
Daily housekeeping
In-room safe (laptop compatible)
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Optional extras
Airport shuttle service is offered for an extra charge
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
There is an administrative fee of COP 9500 per night
Renovations and closures
The property will be renovating from January 14 2025 to January 14 2025 (completion date subject to change). The following areas are affected:
Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.
Children & extra beds
Rollaway beds are available for COP 150000.0 per night
If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
State tax ID - 900904020-2
Property Registration Number RNT 60221
Also known as
ZiOne Luxury Cartagena
Zione Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel
ZiOne Luxury Hotel Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel Cartagena
Frequently asked questions
Does ZiOne Luxury Hotel Cartagena offer free cancellation for a full refund?
Yes, ZiOne Luxury Hotel Cartagena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at ZiOne Luxury Hotel Cartagena?
Yes, there's an outdoor pool.
Are pets allowed at ZiOne Luxury Hotel Cartagena?
Sorry, pets aren't allowed.
Is parking offered on site at ZiOne Luxury Hotel Cartagena?
Yes, there's free self parking.
Is airport shuttle service offered by ZiOne Luxury Hotel Cartagena?
Yes, an airport shuttle is available.
What are the check-in and check-out times at ZiOne Luxury Hotel Cartagena?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at ZiOne Luxury Hotel Cartagena?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (3-min walk) is nearby.
What is there to do at ZiOne Luxury Hotel Cartagena and nearby?
ZiOne Luxury Hotel Cartagena has an outdoor pool and a garden.
Are there restaurants at or near ZiOne Luxury Hotel Cartagena?
Yes, there's an onsite restaurant.
What's the area around ZiOne Luxury Hotel Cartagena like?
ZiOne Luxury Hotel Cartagena is located near Bocagrande Beach in Bocagrande, a short 2-minute walk from Centro Comercial Nao and 8 minutes' walk from Castillo Grande Beach.
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.2/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
Jan 23, 2025
Lit in Cartagena!
My stay was amazing. Thanks so much for the upgrade. The room was incredible and the view was immaculate. Not to mention how helpful and attentive the staff was. I am definitely coming back to stay here. Hands down.
Marvin
Marvin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 14, 2025
Great location & great all around service.
The room was very well kept. The staff was friendly. Service at breakfast was also good. Overall pleasant experience. Easy walk to the beach as well. I would stay there again.
Daniel
Daniel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 6, 2025
Las habitaciones espaciosas y muy limpias.
La pisc
Las habitaciones espaciosas y muy limpias.
La piscina un lugar perfecto para terminar el día.
El personal muy atento, amable, y con gran servicio.
Milagro en la recepción muy atenta.
Verified traveler
5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 2, 2024
Tamara
Tamara, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Oct 29, 2024
Amazing stay
Had an AMAZING stay at this hotel! Walking distance from the beach, restaurants and many places. This hotel was very updated and clean, best part was the AC of the room and hallway along with the rooftop pool and bar.
Javier
Javier, 2-night trip
Verified Hotels.com guest review
6/10 Good
Oct 22, 2024
Very tiny rooms. At a high price
Rashad
Rashad, 2-night trip
Verified Expedia guest review
6/10 Good
Oct 19, 2024
Small pool, poor selection of breakfast food , limited breakfast food choices and quantities.
nicola
nicola, 7-night romance trip
Verified Orbitz guest review
8/10 Very Good
Oct 6, 2024
It was a great experience very close to everything.The staff was excellent
JEFFERY
JEFFERY, 5-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 21, 2024
Our stay at ZiOne Luxury Hotel was very pleasant, it is located in an area with a lot of commerce around it and tourism options,
María Fernanda
María Fernanda, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Sep 4, 2024
Shower drain clogged, mold on the shower tile grout, no hot water. Otherwise is nice!
Ana
Ana, 1-night romance trip
Verified Expedia guest review
2/10 Poor
Aug 25, 2024
The receptionists are very bad people, they want to ask for your information, give you your passport and take photos of your destination.
Lorena
Lorena, 3-night trip
Verified Expedia guest review
8/10 Very Good
Aug 17, 2024
Good average stay
It’s an average hotel for the price paid. Just needed it one night and it was good for what I needed it. Would stay here again.
Jose
Jose, 1-night trip with friends
Verified Hotels.com guest review
6/10 Good
Aug 11, 2024
It was ok
I always had to ask for towels.
She flower was pug and the water didn’t drain, I ask them to fix it but they never did.
The breakfast wasn’t any good. I ask more toast and they took more then 15mins look like they when to buy it. They ran off food quickly or they made only a little bit.
janet
janet, 3-night family trip
Verified Hotels.com guest review
4/10 Fair
Aug 5, 2024
The hotel was not in the best shape. The staff was not very friendly and the buffet was horrible. I normally serve myself at the buffet but they guard the food like it is gold here. I asked for a bigger helping of eggs and they literally said no. The coffee was very weak as if it was watered down and the juice also tasted watered down. We had 4 people and had to beg to get the 4th towel. I don’t usually give this a negative review but this service was horrible.
John
John, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 20, 2024
Very safe and cleaness
Rosario
Rosario, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 15, 2024
Excellent
Neme
Neme, 3-night family trip
Verified Expedia guest review
8/10 Very Good
Jul 8, 2024
En general bien. El servicio del staff del hotel fue bueno, atento y amable.
La habitación tenía problemas técnicos del sensor de tarjeta para encendido de luces y A/C, y el agua de la ducha no desaguaba rápido, por lo cual se empozaba.
Adrian
Adrian, 3-night family trip
Verified Expedia guest review
8/10 Very Good
Jul 6, 2024
Nice hotel in a hood area with lots of commerce
tientse
tientse, 4-night trip
Verified Expedia guest review
8/10 Very Good
Jul 6, 2024
Gracias
John
John, 3-night trip
Verified Expedia guest review
8/10 Very Good
Jul 5, 2024
The hotel provides codes for your room on a piece of paper. That was really concerning for security reasons and the staff in the evening is quite rude and unfriendly.
Giovanni
Giovanni, 6-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 8, 2024
The staff was very friendly. Our room had a great view of the city. Overall great time.
Dante M
Dante M, 3-night trip
Verified Expedia guest review
6/10 Good
Jun 2, 2024
Property wasn’t as nice as portrayed, only few breakfast options, ac takes a while to get cold , sheets aren’t soft, there are so many things I did not like about this hotel. Would not recommend.
Benedicta
Benedicta, 5-night trip with friends
Verified Expedia guest review
10/10 Exceptional
May 27, 2024
Rooms are too small
FRANCISCO
FRANCISCO, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
May 21, 2024
Muy buena el Personal Amable profesional Familiar, Solo hubo un inconveniente el agua de la Ducha estaba Fria todo el tiempo.