Quilquico Bajo s/n, Castro, Los Lagos Region, 5700000
What's nearby
Tongoy Beach - 12 min drive - 7.0 km
Plaza de Armas - 24 min drive - 17.9 km
MAM Chiloé - 24 min drive - 18.0 km
Lillo Handicraft and Market Fair - 25 min drive - 18.5 km
Yutuy Beach - 26 min drive - 10.8 km
Getting around
Puerto Montt (PMC-Tepual) - 77.4 miles/124.5 km
Airport shuttle (surcharge)
Restaurants
Palafito Sabores de Mi Tierra - 23 min drive
El Mercadito - 24 min drive
Restaurant Travesía Chiloé - 25 min drive
Rucalaf - 11 min drive
Restaurant Palafito - 25 min drive
About this property
Refugio Pullao
When visiting Castro, Refugio Pullao is a great choice to consider. Guests can grab a bite to eat at the coffee shop/cafe, and the spa tub makes for a relaxing end to the day. Other features include a terrace and a garden.
Languages
English, German, Spanish
At a glance
Hotel size
6 rooms
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 20
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 20
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered onsite self parking
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Designated smoking areas
Property amenities
Food and drink
Coffee shop
Barbecue grills
Water dispenser
What to do
Horse riding nearby
Services
Front desk (limited hours)
Tour/ticket assistance
Multilingual staff
Bicycle rentals
Facilities
Garden
Terrace
Fireplace in lobby
Spa tub
Accessibility
Handrails in stairways
Front entrance ramp
Grab bar in shower
Well-lit path to entrance
25 stairs to reach property
Hardwood flooring in room
Room amenities
Home comfort
Air conditioning and heating
Sleep well
Hypo-allergenic bedding
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Free crib/infant bed
What to enjoy
Yard
Freshen up
Rainfall showerhead
Shower only
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Free WiFi
Food and drink
Full-sized refrigerator/freezer
Kitchen
Oven
Toaster oven
Free bottled water
Cookware, dishes, and utensils
Dishwasher
Blender
More
Daily housekeeping
Guidebooks/recommendations
Local maps
Cleaning supplies
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
Optional extras
Airport shuttle service is offered for an extra charge of USD 30.00 per vehicle (one-way)
Late check-in between 9:00 PM and 1:30 AM can be arranged for an extra charge of 20-percent of room rate
Policies
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Also known as
Refugio Pullao Hotel Castro
Refugio Pullao Hotel
Refugio Pullao Castro
Refugio Pullao Hotel
Refugio Pullao Castro
Refugio Pullao Hotel Castro
Frequently asked questions
Are pets allowed at Refugio Pullao?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Refugio Pullao?
Yes, there's free self parking.
Is airport shuttle service offered by Refugio Pullao?
Yes, an airport shuttle is available. The charge is USD 30.00 per vehicle one-way.
What are the check-in and check-out times at Refugio Pullao?
Check-in start time: 3 PM; Check-in end time: 9:00 PM. Check-out time is noon.
What is there to do at Refugio Pullao and nearby?
Have fun during the warmer months with activities such as cycling. Relax in the spa tub after a day on the slopes or enjoy the use of a garden.
Does Refugio Pullao have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a toaster oven, a blender, and cookware.
Does Refugio Pullao have any outdoor private spaces?
Yes, every room features a yard.
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10/10
Cleanliness
9.4/10
Staff & service
8.0/10
Amenities
9.6/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
Jan 25, 2023
Lovely relaxing place
We had a wonderful time. The staff go out of their way to make sure everyone enjoys their stay.
Julie
Julie, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Jan 17, 2023
Amazing property! Just very remote, not really in Castro. A little hard to find initially ( get good directions from staff) Expedia doesn’t have exact location . Staff wonderful. Food delicious. Wish we had spent more time
Laura
Verified Expedia guest review
10/10 Exceptional
Jan 1, 2023
Our stay at the Refugio was an absolute highlight of our trip. From the personal welcome, gorgeous view, peaceful location, delicious food, and incredible birdwatching, we loved every minute of our time. We did not want to leave! This is a very special place--every detail was amazing.
Rebecca
Verified Expedia guest review
2/10 Poor
Feb 27, 2022
buenas habitaciones , buen bath , el personal con muy poca experiencia.muy rígido trataron de imponer horarios de llagada cuando mi reserva estaba garantizada.en ninguna parte dice que tengo que llegar antes de alguna hora. insistieron mucho por teléfono y no advierten a clientes que todos los caminos eran en arreglo y demora mas la llegada. se muestran molestos y se hacen la víctima
cristian
cristian, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Jan 23, 2020
Great view and service!
James
James, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 6, 2019
Luxury while still being outside the bubble
Amalia, Carlos and Julian have created a wonderful, off the beaten path refuge. You know it’s sited well. It’s on the same cove as Tiarra. See authentic Chiloé in person, not in a bubble.
Michael
Michael, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Feb 28, 2019
The location; although very remote -and thankfully the signage on the partial dirt road allowed us to get there easily during the day.
It is very peaceful! The design of the 6 rooms unique. The property showcased the volcano and lake well.
The staff was very pleasant!