We visited Sorrento July 19-21 the location of the hotel was perfect. It is near wonderful restaurants and shops. Easy to walk to the beach or train station (10 minute walk). The hotel was really beautiful and clean. There was beautiful tiling in both the room and bathrooms. We had two rooms to accommodate 5 of us and both rooms were really nice. The customer service was exceptional, kind, helpful, and friendly from the gal we met when we arrived, to the gal who made the breakfast, and the owner. The breakfast is very good with variety, and I loved their coffee as well. They had an ice maker, so ice was readily available and the coffee machine made delicious cappuccinos and lattes. A young gentleman named Nello helped us find a taxi for a good price to go to Amalfi and took the time to walk us to the area where we would find our driver. The day we left the hotel we planned to walk to the the train station and so we didn't have to carry our heavy bags Nello packed his car with our luggage and met us there. Little did I know he was the owner of the hotel. While in Italy to different parts of Italy we stayed in a total of 5 hotels and Pallzzo dell Grazie was our favorite one. I would recommend anyone visiting Sorrento to stay the night at Palazzo delle Grazie. If we ever get the chance to return, this hotel would be my number 1 choice.