4/10 Fair
Dec 23, 2024
Would not recommend for families
Hotel is beautiful and the family rooms are really spacious. However i have a lot of negatives. The food was awful. The room we stayed in was freezing and the heating kept turning off. When i rang down a few times the maintenance man came and said this is as hot as it will get. Ive stayed in a lot of hotels and my childrens faces were freezing. After calling down again they moved us up two floors at midnight. We gathered what we could as our baby was sleeping and went to a different room. This one was warm but they forgot the bedding on the sofabed so i had to ring again. During the night the room was absolutely baltic. The next morning we went to get our childs shoes as we were told they wouldnt clean the old room. One of her shoes was missing and they had gone into the room. They gave us free parking for the issues. My children were sick for two weeks so this was a treat. I basically paid for them to go and stay in a freezing room. The breakfast was nice but I wouldnt recommend to families.
Nadine
Nadine, 1-night family trip
Verified Hotels.com guest review