The team and North Gate Jaffna were accommodating and very helpful. We enjoyed our stay due to their customer service above all.
The actual property is clean and well situated however, it is starting to show its age, so keep this in mind if/when booking. For example, the fan/AC is temperamental (it either doesn't work, or it is set to turbo speed- no in between). There were some issues with power outages on the second day of our stay, however, this was not an ongoing issue.
Would we stay here again? Very much so. The problems do not outweigh the excellent client experience that North Gate seeks to offer its clientele.