I went to their office today @ 9 am to book again the same house that we are in now. I spoke to the lady in their admin. office, and I spoke to another lady on the phone. The house that we are in now was not available on the website that I use, so I asked a company employee directly to help me.
The lady came to the house we are in, and told us to book the Jacuzzi suite with 2 bedrooms, and she would upgrade us to 3 bedrooms, like what we have now, and
initially paid for when we moved in.
My wife was standing next to me as a witness, when the lady said this . So I asked the lady who was assisting us to confirm if the Jacuzzi Suite is what I have to book.
She said YES. So I booked in while she was watching me, and I showed her the confirmation. She smiled and said it was done.
Less than 1 hour later, she returns and said yet another mistake was made, and that I should have booked the other Jacuzzi suite!!!!!
She made the mistake, but expects us to forgive it, and just pay!
Now, this company is dong this again!!!! This is the 2nd time!!!
Our 1st bad experience happened when we booked the 3 bedrooms house with private pool ion Saturday December 16 to Monday December 18, and yet again there was a mistake.
The admin. claimed they did not have our booking in their system. So, thankfully I saved the booking receipt and confirmation #, as well as the advertisement
showing the house that we requested and it s price! So after almost 2 hours arguing, they relented.
