4/10 Fair
Jan 6, 2025
Service was amazing and all was well for most of our stay. However, the bed we slept in was not cleaned correctly and the mattress had previously been soiled and sheets changed but not the mattress. Obviously as my partner and I slept the urine rose to the top and we woke up soaked and an awful smell was in the room. We showered and left as quickly as we could. I was close to tears and my partner was gagging. The reception staff dealt with this as best they could and we were refunded. But this was not something that should’ve been missed and left us both very upset.
Verified traveler
1-night trip
Verified Hotels.com guest review