Take in the views from the rooftop terrace when you stay at Ubumwe Grande Hotel. The coffee shop/cafe is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. Other features include a fitness center, a snack bar/deli, and a terrace.
Languages
English, French, Swahili
At a glance
Hotel size
153 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Late check-out subject to availability
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 7 children stay free when occupying the parent or guardian's room, using existing bedding
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Onsite parking available only on request
Free onsite self parking
Wheelchair-accessible parking on site
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Coffee shop
Barbecue grills
Room service
Snack bar/deli
Traveling with children
Children stay free (see details)
Working away
Business center
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Facilities
Built in 2016
ATM/banking
Safe-deposit box at front desk
Rooftop terrace
Fitness center
An outdoor pool
Banquet hall
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Stair-free path to entrance
Room amenities
Home comfort
Air conditioning
Electric kettle
Slippers
Sleep well
Pillow menu
Soundproofed rooms
Turndown service
Bed sheets provided
What to enjoy
Individually furnished
Freshen up
Bathtub or shower
Soap and shampoo
Hair dryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Phone
Food and drink
Free bottled water
Free tea bags/instant coffee
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge
Early check-in can be arranged for an extra charge of USD 150 (subject to availability)
Late check-in between noon and 8 AM can be arranged for an extra charge of USD 150
Late check-out can be arranged for an extra charge of USD 150 (subject to availability)
Children & extra beds
Rollaway beds are available for USD 40.0 per day
Parking
Guests must contact this property in advance to reserve onsite parking
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Parties and events are allowed on site.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
State tax ID - 106324073
Also known as
Ubumwe Grande Hotel Kigali
Ubumwe Grande Kigali
Ubumwe Grande
Ubumwe Grande Hotel Hotel
Ubumwe Grande Hotel Kigali
Ubumwe Grande Hotel Hotel Kigali
Frequently asked questions
Does Ubumwe Grande Hotel offer free cancellation for a full refund?
Yes, Ubumwe Grande Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Ubumwe Grande Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Ubumwe Grande Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Ubumwe Grande Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Ubumwe Grande Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Ubumwe Grande Hotel?
Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. There's a charge of USD 150 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of USD 150 (subject to availability).
What is there to do at Ubumwe Grande Hotel and nearby?
Ubumwe Grande Hotel has an outdoor pool and a fitness center.
Are there restaurants at or near Ubumwe Grande Hotel?
Yes, there's an onsite restaurant.
What's the area around Ubumwe Grande Hotel like?
Ubumwe Grande Hotel is a short 3-minute walk from Union Trade Center and 17 minutes' walk from Ntarama Church.
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Very Good
Jan 2, 2025
magalie
magalie, 10-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Dec 16, 2024
Great experience @ Ubumwe Grande Hotel.
I had a wonderful time during my 4- night stay at Ubumwe Grand Hotel.
Lovely service, comfortable rooms and very pleasant staff.
Manzi ( Roof top Restaurant staff) was exceptional.
Also the hotel has an amazing roof top view of Kigali both during the day and at night.
I would highly recommend Ubumwe Grande Hotel in Kigali to anyone visiting Kigali.
Kigali is indeed a lovely, clean city.
I plan to stay at Ubumwe Grande Hotel when next I visit Kigali, Rwanda.
Keep it up.
Verified traveler
4-night trip
Verified Hotels.com guest review
4/10 Fair
Dec 12, 2024
Ammba
Ammba, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Nov 25, 2024
Great business hotel
My stay was very comfortable, and the rooftop restaurant is wonderful. Nice to have a small fitness center, too. The outlets in my room tripped twice, but maintenance was quick to reset them. A minor inconvenience. Universal outlets are convenient.
Verified traveler
3-night business trip
Verified Hotels.com guest review
6/10 Good
Nov 23, 2024
Nice view - but bad service and bad upkeep of room
I landed at 1:00 am, and they did not send by airport pick-up. After waiting for 30 minutes and calling them, they made arrangements to bring me to the hotel. This was despite sending them several emails and making an international call, and finally getting an email confirmation. Other than that night's front desk guy, all other front desk staff were unfriendly and unhelpful.. When you shower the water floods the bathroom.
Verified traveler
3-night business trip
Verified Hotels.com guest review
8/10 Very Good
Oct 7, 2024
My first time visiting Rwanda and the staff at Ubumwe were very pleasant and nice. The facility is clean and located in an area with a lot of shops.
Lisa
Lisa, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
Sep 28, 2024
it great
IBRAHIM E
IBRAHIM E, 4-night business trip
Verified Expedia guest review
10/10 Exceptional
Jul 24, 2024
Comfortable rooms and multiple good dining options. Especially the rooftop. Staff truly lovely people, so nice and helpful.
Lisa
Lisa, 3-night family trip
Verified Expedia guest review
2/10 Poor
Jul 23, 2024
Gislain
Gislain, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 17, 2024
Was a good stay but am sure there is more value for money around.
Derek
Derek, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
Jul 7, 2024
The staff was very professional and welcoming
They provided quick prompt service
Kenneth
Kenneth, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 28, 2024
Great hotel with rooftop pool and gym. Rooms and apartments are available for larger groups. Right next to Kigali city market - 5min walk. Great staff. There is some construction in the area, so check for your room location.
Jokubas
Verified Travelocity guest review
10/10 Exceptional
Jun 23, 2024
Very nice hotel with great amenities and great staff.
Dorinda
Dorinda, 2-night romance trip
Verified Expedia guest review
6/10 Good
Jun 9, 2024
O
SUSAN
SUSAN, 3-night family trip
Verified Travelocity guest review
8/10 Very Good
Jun 2, 2024
The property was very clean. We felt very safe.
Charlesworth
Charlesworth, 2-night family trip
Verified Expedia guest review
2/10 Poor
May 29, 2024
Staff unfriendly and not helpful at all. Outdated rooms and overall. They were late for my airport pickup. Breakfast there were few vegan options and I had to get my own coffee while many others around me were served.
Jenna
Jenna, 7-night trip
Verified Expedia guest review
8/10 Very Good
May 9, 2024
Ruth
Ruth, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 28, 2024
Highly recomanded
IBRAHIM E
IBRAHIM E, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
Feb 26, 2024
Friendly hotel
Second time I'm staying in your hotel and I like the friendly atmosphere.
I enjoyed my time with you
Aharon
Aharon, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Feb 17, 2024
The pool was great, service and staff were friendly and efficient.
Adele
Adele, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Feb 14, 2024
IBRAHIM
IBRAHIM, 3-night trip
Verified Expedia guest review
8/10 Very Good
Jan 2, 2024
Crystal
Crystal, 1-night family trip
Verified Expedia guest review
2/10 Poor
Dec 27, 2023
Mary Joan
Mary Joan, 4-night trip
Verified Orbitz guest review
8/10 Very Good
Dec 13, 2023
Great property with good service. Reasonably priced
castro
castro, 3-night trip
Verified Expedia guest review
6/10 Good
Nov 11, 2023
I have stayed at Ubumwe severally but this particular time was a major dissapointment.The staff were rude,the foood was terrible and overall the service was below average.
The room i was checked in was too noisy and even when i moved the other room was too small stuffy and overall not so clean.I was in room 509 and i did not enjoy my stay.