6/10 Good
Sep 28, 2024
Inconsistent service
Excellent location. The room was clean, comfortable with a spacious bathroom. The only problems were the check-in/check-out and maid’s attitude. The check-in time was changed from 1400hrs to 1500hrs the day of arrival. We found a Osteria to wait it out. However, they didn’t arrive until 1530. The check-out time changed from the time of booking…luckily our hotel in Rome was able to check us in early. As to the Maid…we asked for an extra roll of bathroom tissue and she acted like it was her first born. Then as we went to leave, she was seated blocking half the hallway, on her phone, and didn’t move or acknowledge our request to move.
James
James, 3-night trip
Verified Hotels.com guest review