Lighthouse Pointe at Grand Lucayan

There is no business centre, no room service, the water is not drinkable but we were not advised. They are understaffed and our phone didn’t work and our shower handle fell off. The elevator to the 2nd floor doesn’t work and we had to go to three rooms before we found one that wasn’t musty. I understand the storm caused issues but they should adjust their pricing and not charge a daily fee for services that don’t exist. Certainly not worth $2500 plus a week.

Probably the best attribute was the small gym. Albeit older equipment, they had a nice set-up. The length of the pool was nice in the eve. There was enough room to get away from a crowd. The food was more expensive than I anticipated ($28) and not as good as I hoped. Beaches are littered with cigarette butts. The deeper in the sand you dig, the more you find. Palapa shade/cover s on the beach are in terrible shape. Literally missing half the coverage. It's an easy fix to gather palm fronds and replace neglected pieces. I dropped my glasses late one eve Early the next morn I returned to the area to look. I asked the staff and one explained offering a reward would encourage the staff to return the glasses. I guess $40 was not enough. Staff at front door and check-n were pleasant and helpful. AC in the room was perfectly cold. The entire resort needs some TLC,

Disappointing. Cigarette butts everywhere on the beach. Litter found throughout resort. Food was not very good. Half of staff was friendly, but the other half...not so much. Many things needing repair and maintenance. The AC kept the room comfortably cold. Freddy (and other doormen) was helpful and friendly. Gym was in good condition and offered more equipment than expected. We did not expect to find the "instructor" sleeping in the corner of the yoga room during our workout.

Nice place, very friendly staff. great pool and beach.

The trip was great with the one exception that there was urine on our bathroom floor. We asked for it to be cleaned up and it was not. Upon following up with the front desk, they came back to our room and actually cleaned it. The hotel would've had a raving review with the exception of that one issue.

It was with in walking distance of the market where there were many bars, restaurants and shopping.

very expensive for what you get, especially the bars and restaurants

The setting was beautiful but the bathrooms need updated.

The property was very nice and we had a excellent time at the hotel. More buffet dinners would have been nice.

The staff was incredibly courteous and professional and helpful. One of the main things that I really loved about staying at this hotel beyond its natural beauty was that I arrived early around 11 or 11:30 AM and even though check in is typically 3 o’clock however, they allowed me to check in when I got there hours early. That went a long way with me. From the moment I stepped on the property all of the staff was courteous helpful And just really went out of their way to make me feel welcomed. This is the only hotel that I will stay at whenever I’m in the Bahamas. I will be going again.