4/10 Fair
Mar 30, 2022
Not as advertised
Paid extra for a bigger room with windows. Instead, got a small, windowless room that looked nothing like any of the multitude of pictures provided. Called to request an explanation why and was told that it was the biggest room they had at the time. Then why did I have to pay extra to reserve such a room if it wasn't going to be available by the time I showed up?
Bed frame was cracked, giving the mattress little support, and the frame creaked everytime you turn in bed.
TV reception was buggy and remote was unresponsive at times.
Planned to soak in the large bath and filled it up 10 minutes prior. When it came time for a soak, half the water had leaked away.
Verified traveler
1-night trip
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