4/10 Fair
Jan 10, 2025
Poor. Avoid.
Having been a hotel manager this hotel was a major disappointment it purports to be a 4 star resort and certainly from the outside it looks the part (well done to the outside maintenance team - the pool and outside areas were spotless), the reception area was also very well kept. The accommodation wings of the hotel are quite dingy and very down at heel and in need of a major review and revamp. The room we were in also dated and whilst clean it wasn't exactly spotless. We were 1/2 board and the meals were very mediocre. If you are a vegetarian, suggest you give this hotel a wide berth as very few vegetarian dishes other than salads or cooked rice/potatoes/courgettes - everything else had meat and signage for what the dishes actually were was very poor. For a 4 star hotel catering for an international clientele there were no signs whatsoever for any allergy information which is very bad. The facilities show wi-fi but NO WiFi available in the room and we were told that tholny WiFi available was in the reception area, dining area and bar. On check out the hotel tried to charge us for laundry but we had not had any laundry done - this took a time to sort out but no apology given for the hotels mistake about this. On general housekeeping towels were removed when used but not always replaced which was annoying also soaps and shampoo not replaced at all during our stay. All in all generally poor and more like 2 star rather than 4.
William
William, 9-night trip
Verified Hotels.com guest review
