2/10 Poor
Sep 9, 2023
Extremely poor experience
Immediately upon arriving, we were told there was no reservation under our name. After showing our printed reservation paid in full, the front desk staff appeared confused and had another employee come over. After 5-10 minutes of confusion, the hotel claimed they had overbooked themselves (despite the hotel appearing empty, with all of the rooms we could see having the door open). We were then told we would be brought to a different hotel. The hotel we were taken to was clearly lower in quality than what we had paid for in our original room. After travelling for nearly 20 hours to get to the island, we went into our new room at the other hotel. The hotel we were at was under construction (which caused us to be woken up as early as 6AM every single day to the sound of drills), as well as partying directly outside of our room in a small courtyard, so some nights it was 2:30AM+ before the noise stopped. The room was very small, with an uncomfortable bed and nearly no room for luggage. The wifi was extremely low quality; we often had no ability to use our phones inside of the room. Overall, this was a very poor experience.
Verified traveler
5-night trip
Verified Hotels.com guest review
