8/10 Very Good
Oct 7, 2024
Unique property in very convenient location
My stay overall was pretty good. The room was spacious and the property well maintained and very unique with a terrific location near many activities and restaurants in the center of Coyoacan.
I have a few suggestions to make service a bit stronger, related to sharing more information should be provided upfront to help visitors (especially foreigners who don't speak Spanish) with instructions and tips upon arrival and basic / common FAQs, including:
- provide the gate code in advance so that visitors are able to come in and not get confused waiting outside on the small sidewalk
- communicate some common FAQs about the WiFi, water and other items ahead of guests arrival (I only later noticed that a lot of this information was actually provided in a booklet inside the room)
- since the staff don't speak English, it makes it even more important to facilitate easy and timely communication of questions and requests especially during hours when the staff are not readily visible / reachable.
Thank you!
Yuefeng
Yuefeng, 2-night trip
Verified Hotels.com guest review
