2/10 Poor
Sep 17, 2024
The hotel says they have a 24-hour front desk, but they onky have a receptionist for 12 hours. The security person there for the other 12 hours isn't able to assist with any concerns. Ehen I checked in the pillow cases was filled with hair and Inwas concerned it was not clean. The room was also dusty, and I had to wipe it along with cleaning the bathroom. It was disappointing. They try to charge for everything. If you want a robe or slippers, they will charge for it. The hotel also did not have hot water for my last night, and the morning I checked out. Inasked one of the ladies to fill my water bottlenwith hot water so I could use that water to clean up since it was very cold outside which meant the water from the shower was also very cold and she told another guest (because she thought I couldn't understand her) that I thought this was America and asked to speak to the manager and I was strange or not normal for expecting to get a hot shower every day. It is very rude to discuss other guest with customers even if you think they don't speak the language. Overall, my experience was disappointing.
Verified traveler
3-night trip
Verified Hotels.com guest review
