2/10 Poor
Jul 25, 2021
DO NOT RESERVE HERE! If you want to enjoy time for your family don't go there, it does not deserve even one star as a hotel. Dirty with a horrible customer service. You have roaches in your room and a bad bathroom smell and bad maintenance. Old worn out towels, no matches for the stove, broken ceiling fans, a surprise mandatory 1000 MXN deposit; the list goes on. The hotel said that if you reserve with Expedia you get the old building, not the nicer villas across the pool pictured here in Expedia. They said if you reserve directly with them they give you the actual layout for the room.
Verified traveler
3-night family trip
Verified Expedia guest review